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Terms and Conditions of Purchase
When placing an order with Chrisco, you are agreeing to the following Terms and Conditions.
To see Our Guarantee click here.
Payments
Payment start dateOnce you have placed your order, payments via Direct Debit and BPAY will start on the date you selected. Payments by Credit Card will be debited on the 15th of every month.
Payments on Public HolidaysYour Direct Debit payment will come out the next working day. Please note that Chrisco is located in Sydney, therefore we observe all NSW public holidays. If you wish to skip a payment on a public holiday, or on the day after, you will need to let us know before midday on the working day prior.
Missed paymentsIf you miss a payment we will automatically recalculate and slightly increase your future payments so that your order is fully paid by the Final Payment Date. If several payments are missed, we will reduce your order to make the remaining payments easier. We are not responsible for your bank charges if payments fail. We reserve the right to charge an administration fee of $3.50 if a payment fails.
If you are unable to keep paying, we will reduce your order to the amount you have already paid, and you will still receive products and/or vouchers for Christmas. We are happy to discuss your order at any time. Simply Contact Us.
Direct Debit AuthorityIf pay are paying by Direct Debit, you will need to complete a Direct Debit Authority to allow a payment to be automatically deducted from your bank account. By filling out the Direct Debit Request form, you are authorising Chrisco to debit your payments from your chosen account. At midnight on the day you have chosen (usually your pay day), our bank debits your account electronically. It’s easy. Just fill in the form and then... relax.
Stopping a Direct Debit paymentIf you call us on 1800 144 662 by midday the working day before your payment is due we can stop a payment (i.e.: before Friday midday for a Monday payment).
HeadStart PlanYour direct debit payments will continue until your order is fully paid for (no later than 26th October 2012). After the 26th October 2012, a HeadStart Plan will be created for you and direct debit payments will continue accordingly. A HeadStart Plan allows you to make payments towards next year’s order, while giving you time to decide exactly which products you want. We will write to you to confirm your HeadStart Plan payments prior to commencing your direct debits. Your HeadStart plan is fully refundable, at no cost to you, should you change your mind.
Free GiftOrders must be fully paid to qualify for the free gift. Free gift will be shipped to the Chrisco member’s address only.
How to change your orderYou can change your order any time until the Last Change Date shown below.
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Catalogue |
Last Order Date |
Last Change Date |
Final Payment Date |
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Hamper 2012 |
Fri 26th Oct 2012 |
Fri 26th Oct 2012 |
Fri 26th Oct 2012 |
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Home and Living 2012 |
Fri 31st Aug 2012 |
Fri 26th Oct 2012 |
Fri 26th Oct 2012 |
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Family Christmas Gifts 2012 |
Fri 31st Aug 2012 |
Fri 31st Aug 2012 |
Fri 26th Oct 2012 |
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Just remember that changing your order can lead to an increase or decrease in your payments. A customer service representative will be more than happy to help you out. To Contact Us, click here.
Cancellation policyIf you are unable to keep up your payments for any reason, please contact our friendly Customer Service Representatives on 1800 144 662 as soon as possible to discuss the options that are available to you.
These options might include cancelling your order. If your order is cancelled, cancellation charges may apply, in which case, a fee will be deducted from your refund as follows:
- Chrisco will allow you to cancel your order within 21 days of the date of your original order confirmation ("Cooling Off Period"). Within this Cooling Off Period, there will be no cancellation fee. Please note that once your order is fully paid for, you cannot cancel your order (even if the Cooling Off Period has not expired).
- After the Cooling Off Period, the following cancellation fees will apply:
- Prior to 1st August: 20% of monies paid at the date of cancellation
- From 1st August to the Final Payment Due Date: 50% of monies paid at the date of cancellation
- Your order cannot be cancelled once it is fully paid for.
Please note that Chrisco only orders your goods when you have ordered them from us. We do not maintain a retail store. This means that our costs if you cancel your order may be higher than other retailers.
This contract is governed by the law of the state or territory in which the customer resides except for residents of the ACT whose contracts will be governed by the law of NSW.
Pricing & GST
Chrisco may make product substitutions of products. This may occur if a product change is made by a supplier. The product substitution will be of a comparable value.
All prices include GST. All weekly payments are rounded up to the nearest cent. All prices are inclusive of tax and/or duty where applicable. Should there be any alteration in rates of tax, GST or duty, or any unforseen price increases, Chrisco reserves the right to substitute or adjust hampers and/or items accordingly to cover increases
PackingAll hampers are carefully packed into specially designed cartons and quality checked. Our frozen hampers are packed in insulated cartons.
Delivery
Delivery - GeneralAll deliveries are made from November to mid December with the exception of the Back To School Hamper, which is delivered in late January. We’ll send you a delivery advice card closer to the time to advise on your delivery details. If you order multiple items, you may receive your items over multiple delivery dates. While every effort is made to deliver as advised, Chrisco cannot accept any liability for delay due to the customer’s failure to complete customer obligations or any other reason beyond the control of Chrisco (and/or its staff). Chrisco cannot accept any liability resulting from a contracted party’s failure to deliver as advised.
Delivery - Frozen goodsDue to the nature of frozen goods, customers must be home to accept delivery on the day advised, or make arrangements with friends or neighbours to accept it for you. We recommend you put frozen products into your freezer as soon as you receive them.
Delivery - AlcoholIn accordance with liquor licensing legislation, customers who purchase hampers containing alcohol must be over the age of 18 year. Proof of identity and age will be required at time of order and delivery.
Delivery – Packing & Administration / Delivery FeeHome and Living Catalogue & Family Christmas Gifts Catalogue - Each order will incur a Packing and administration charge of $9.95, regardless of how many items you order.
Delivery - Heavy and oversized itemsHeavy and oversized items in the Home and Living Catalogue will also incur a $80 delivery surcharge per item in some remote areas (refer to the post code table below). These products are clearly marked in the printed and online catalogues using the symbols below.
 
Delivery - RuralShould you live in, or move to a remote rural area, we may ask you to collect your order from a local pick-up point and some very remote areas may not be within our courier delivery range.
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State |
Postcode |
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NSW/ACT |
2879 - 2880 |
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NT |
862 - 886 |
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QLD |
4804 – 4805, 4823 – 4830, 4852 - 4895 |
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SA |
5220 – 5223, 5440 |
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WA |
6030 – 6037, 6041 – 6044, 6065, 6072 – 6074, 6081 – 6084, 6121 – 6126, 6165, 6167 – 6214, 6302 – 6315, 6357 – 6396, 6401 – 6443, 6460 – 6513, 6556 – 6616, 6646 – 6720, 6725 – 6733, 6751 – 6799, 6919, 6966 - 6969 |
Delivery - Change of addressShould your delivery address change, please inform Chrisco immediately. If a delivery address is changed after the Final Payment Date, Chrisco reserves the right to charge an administration fee.
Delivery - Gift Card/VoucherGift Cards and Vouchers must be signed for on delivery. They will arrive by late November in plenty of time for your Christmas shopping.
Delivery - Bonus ItemsOrders must be fully paid to qualify for bonus items. Eligible bonus items will be added to, and delivered with your qualifying order.
ReturnsWe will gladly replace items or reimburse you should a product be damaged in transit and in accordance with our legal responsibilities as a merchant (we’ll make sure you are happy with your order in time for Christmas). We are unable to accept returns for other reasons such as if you have changed your mind or have made an incorrect choice about the product and no longer wish to keep it.
Product replacementWe only use brands you know and trust. This ensures they’re all top quality. And, we only deal with suppliers who have an established track record of the very highest quality. While we make every effort to supply you with your products, stock and suppliers may change. Chrisco reserves the right, to make substitutions of any products. When this is necessary, we’ll ensure that they’re of equal or greater retail value.
Terms of use – Gift Card/VoucherGift Cards and Vouchers are not redeemable for cash and cannot be used to pay off in-store accounts or finance agreements. No change will be given. Once issued, if lost, stolen or destroyed they can not be replaced or refunded. Harvey Norman Gift Cards, once issued, are valid for 24 months. Big4 Vouchers are valid for 12 months. For full Terms and Conditions, visit the respective retailers websites:
www.harveynorman.com.au
www.big4.com.au
www.virginaustralia.com.au
www.accorgiftcards.com.au
Assembly
Assembly - BicyclesIn the interest of safety, it is recommended that you have all bicycles assembled by a suitably qualified professional. Bicycles supplied may differ in colour and/or graphics to those advertised.
Assembly – OtherSome items may require assembly and these will generally be noted with the inclusion of this symbol.
Fees
FeesA packing and administration fee of $9.95 is applicable per order from both the Home and Living 2012 & Family Christmas Gifts Catalogues.
Credit BalanceWe reserve the right to deduct a $25 administration fee per annum from any credit balance on an inactive account.
Other
ContractThere will be no contract between Chrisco and a customer until Chrisco issues a notice confirming the customer’s order. Each contract is governed by the law of the state or territory in which the customer resides except for residents of the ACT whose contracts will be governed by the law of NSW.
PrivacyA full copy of our privacy policy can be found here.
License numbersChrisco Hampers QLD Liquor License Number 46103640.
Chrisco Hampers VIC Liquor License Number 36084921.
Chrisco Hampers NSW Liquor License Number 24005030.
Catalogue publication
Hamper 2012 - September 2011. Copyright 2011. Chrisco Hampers Australia Ltd.
Home and Living 2012 – September 2011. Copyright 2011. Chrisco Hampers Australia Ltd.
Family Christmas Gifts 2012 – December 2011. Copyright 2011. Chrisco Hampers Australia Ltd.
Chrisco Hampers Australia Limited. ABN 41 080 852 535. Unit E, Commercial Drive, Regents Park, NSW 2143.
Errors, Omissions and ImagesAll efforts have been made to check for errors and omissions in typography and photography. However, inadvertent errors may occur for which Chrisco will not be responsible. Product images are for illustrative purposes only.
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