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Help Center

Are you having trouble finding what you are looking for on the chrisco Hampers site? Check out the links below to see answers to your questions, if not, simply call one of our friendly Customer Service staff on 1800 830 830 - they'll be happy to help!

Our Call Centre is open from 8.30am to 5pm weekdays (excluding public holidays) with extended opening hours from November to January.

ARE YOU HAVING TROUBLE PLACING AN ORDER?
Click here to view our Ordering page.

ARE YOU HAVING TROUBLE CALCULATING THE PAYMENT?
Click here to view how much you need pay.

WOULD YOU LIKE TO PROVIDE US FEEDBACK ON OUR SITE OR ASK A SPECIFIC QUESTION?
Click here to email one of our Customer Service team members, or you can phone us on 1800 830 830.

WOULD YOU LIKE MORE INFORMATION ON MAKING PAYMENTS, DELIVERY OF OUR PRODUCTS OR JUST GENERAL INFORMATION ABOUT chrisco HAMPERS?
Click here to view our Ordering page.

WHY CHOOSE chrisco HAMPERS?
chrisco Hampers has been delivering hampers to tens of thousands of satisfied customers for over 18 years, so we plan to be around for the long haul. We look forward to continuing to provide the perfect solution to a stress free, affordable way to ensure you and your family have the best Christmas ever.

HOW DO chrisco HAMPERS PRICES COMPARE WITH RETAILERS?
The price you pay includes the cost of collecting your payments (charged to us by our bank), special packing, delivery, GST and is fixed for the year. We do charge a bit more than some retailers because of all the extra costs involved, but thousands of existing customers think that chrisco Hampers is still great value for money and so convenient! There'll be no more tackling huge Christmas shopping centre crowds or carrying shopping home (with kids in toe), plus you'll have extra money at Christmas time because you've paid for your chrisco Hampers in advance.

WHAT GUARANTEE IS THERE THAT I WILL GET THE HAMPERS I'VE PAID FOR?
chrisco Hampers has been around for almost 15 years so we plan to be around for the long haul. We run a profitable business on very conservative lines which we believe demonstrates our commitment to service and delivery. We look forward to being around for many years to come!

HOW DO I KNOW THE PRODUCTS ARE GOOD QUALITY?
As you'll see in our catalogues, we only use the top brands you know and trust. With meat products, we work with the very best Australian meat suppliers who have an established track record for the very highest quality. Plus, our meat has a 100% guarantee - that's how sure we are that we are only providing the very best quality.

WHAT HAPPENS TO MY PAYMENTS ON PUBLIC HOLIDAYS?
Your Direct Debit payment will come out the next working day. If you wish to skip a payment on this day or the day after you will need to let us know before midday on the working day before.

HOW DO I PLACE AN ORDER?
Click here to view our Ordering page.

HOW DO I CALCULATE MY PAYMENTS?
Final payment for catalogue orders is due in October. Click here to use the payment calculator to estimate your weekly, fortnightly or monthly payments from a total price. You can also work out a total price from what you want to save each week, fortnight or month. Note: The calculator takes into consideration the remaining time available to make repayments before the catalogue closes.

WHAT IS MY MEMBERSHIP NUMBER AND WHY IS IT IMPORTANT?
You'll be given a Membership Number either when you place your order, or when you request a catalogue from us. If you can't find it, please Contact Us.
Your Membership Number is important because it helps us to identify you and keep your account up to date. You need to write your Membership Number on all letters and emails to us and also quote your Membership Number when you phone us.

WHAT HAPPENS ONCE I'VE PLACED MY ORDER?
You can expect to receive an order confirmation within 5 working days. Please check all your details carefully as this is what we have on record for you. If any of the details are incorrect please Contact Us immediately and we will make the necessary changes. If you do not receive an order confirmation please Contact Us.

CAN I CHANGE MY ORDER?
Yes, you can change your order any time until the Last Change Date (this does not include cancellations, refer to the table below for dates). Just remember that changing your order can lead to an increase or decrease in your payments. This does not include cancellations; please refer to our cancellation policy in the Terms and Conditions for full details

 

2017 Catalogue Last Order Date Last Change Date Final Payment Date
Hamper Friday 27th October, 2017 Friday 27th October, 2017 Friday 27th October, 2017
Home and Living Friday 25th August, 2017 Friday 25th August, 2017 Friday 27th October, 2017
Family Christmas Gifts Friday 25th August, 2017 Friday 25th August, 2017 Friday 27th October, 2017
Top Up - Hamper Friday 27th October, 2017 Friday 27th October, 2017 Friday 27th October, 2017
Top Up - Home & Gift Friday 25th August, 2017 Friday 25th August, 2017 Friday 27th October, 2017
       

 


CAN I ORDER PRODUCTS AS A GIFT FOR SOMEONE ELSE?
Yes. You'll need to place your online gift order separately from your own order. When you do, simply let us know that it's a gift and during the checkout process we will request the gift delivery address. We won't write to the recipient so it will remain a surprise.

CAN I ORDER AT ANYTIME DURING THE YEAR?
Yes. We take orders up until the 25th August 2017 for Home and Living and 27th October 2017 for Christmas Hamper Catalogues. Remember, the earlier you order the more weeks you have to pay and therefore the lower the weekly payments.

HOW CAN I PAY FOR MY ORDER?
You can pay for your order by Direct Debit, Cheque, Money Order or Credit Card (Visa or MasterCard). Payments can be made weekly, fortnightly or monthly with the exception of Credit Cards, which will be Direct Debited on the 15th of each month. If paying by Credit Card you'll need to let us know your 16 digit Credit Card number and your 4 digit expiry date

CAN I STOP A DIRECT DEBIT PAYMENT?
Yes, if you call us on 1800 830 830 prior to midday the working day before your payment is due we can stop a payment (i.e.before Friday midday for a Monday payment)

WHAT IS A DIRECT DEBIT AUTHORITY?
A Direct Debit Authority allows a payment to be automatically deducted from your bank account.
It's safe, saves you time and saves you money (postage, bank fees etc).
You are in complete control at all times.
You can cancel/suspend the authority at any time.
You can leave the authority in place for next year.
Payments can be adjusted if you miss a payment or change your order.
By downloading and completing the Direct Debit Authority form you are authorising chrisco Hampers to debit your payments from your chosen account. At midnight on the day you have chosen (usually your pay day), our bank debits your account electronically. It's easy. Just fill in the form and then ... relax.

WHAT HAPPENS IF I MISS A PAYMENT?
chrisco Hampers will automatically recalculate your payments and slightly increase your future payments so that your order is still paid in full by the week ending 27th October 2017 for Hamper and Home and Living catalogues. If a few payments are missed we may slightly reduce your order and write to let you know. If you want to skip a payment we can do this, provided you call us on 1800 830 830 before midday on the working day prior to the day your payment is due.

WILL I BE CHARGED IF I MISS A PAYMENT?
Your bank or building society may charge you a fee. chrisco Hampers will also charge you a small dishonour fee of $3.50 to cover charges we incur.

WHAT HAPPENS IF I CAN'T KEEP UP MY PAYMENTS?
We understand that circumstances change and if you are not able to keep paying please call our friendly Customer Service Team to discuss your options on 1800 830 830. See also the cancellation policy in the Terms and Conditions for full details

WHERE DO YOU DELIVER TO AND WHEN WILL THEY ARRIVE?
All deliveries are made from November to mid-December with the exception of Back to School hampers which will be delivered late January. We'll send you a letter stating your delivery date or date range. Due to the nature of frozen goods, customers must be home to accept delivery on the day advised, or make arrangements with friends or neighbours to accept it for you. We recommend you put frozen hampers into the freezer as soon as you receive them.
We use three different methods of delivery to ensure your hampers arrive on time. These include:

 

  • Courier Deliveries

    Your hamper orders will arrive between 7am and 7pm on your scheduled delivery date. Unfortunately, we cannot provide you with a specific time.

  • Master Delivery Agent

    Your delivery will be made by a courier within the delivery date range provided. The courier will call you prior to your delivery to arrange an exact delivery date. If you are not home, a 'calling card' will be left advising you of whom to contact to arrange re-delivery. An additional charge may apply for re-delivery.

  • Australia Post Deliveries

    Your delivery may be made by Australia Post between the delivery date ranges provided. If you are not at home, a 'calling card' will be left and you will be required to collect your order from the nominated post office.

In accordance with liquor licensing legislation, customers who purchase hampers containing alcohol must be over the age of 18 years. Proof of identity and age will be required at time of order and delivery.
While every effort is made to deliver on the date advised, chrisco Hampers cannot accept liability for delay due to the customer's failure to complete customer obligations or any other reason beyond the control of chrisco Hampers (and/or its staff). chrisco Hampers cannot accept any liability resulting from a contracted party's failure to deliver on the date advised. Should your delivery address change, please inform chrisco Hampers immediately. If a delivery address is changed after the 25th August 2017 for orders from Christmas Hamper catalogue or Home and Living catalogue 1st  August 2017 for  personalised merchandise chrisco Hampers reserves the right to charge a redelivery fee.

WHAT HAPPENS IF I CHANGE ADDRESS?

If you change your address, simply Contact Us to let us know as soon as possible. If a delivery address is changed after 26th August 2016 for orders from Christmas Hamper catalogue or Home and Living catalogue or 1st August 2016 for NRL/AFL personalised merchandise, chrisco Hampers may charge an administration fee.

 

All deliveries are made from November to mid December 2017, unless stipulated otherwise. We’ll send you a delivery advice card closer to the time to advise your delivery details. If you order multiple items, you may receive your items over multiple days. While every effort is made to deliver as advised, chrisco cannot accept any liability for delay due to the customer’s failure to complete customer obligations or any other reason beyond the control of chrisco (and/or it's staff). chrisco does not accept any liability resulting from a contracted party’s failure to deliver as advised. Deliveries to islands or some remote communities may incur an onforwarding freight charge depending on the postcode. Details can be obtained when placing your order or see also the Delivery - Onforwarding Freight Charge section below. Should your delivery address change, please inform chrisco immediately. If a delivery address is changed after the 25th August 2017 for orders from Christmas Hamper catalogue or Home and Living catalogue or 1st August 2017 for any personalised merchandise, chrisco reserves the right to charge an administration fee.

Delivery - Frozen goods

Due to the nature of frozen goods, customers must be home to accept delivery on the day advised, or make arrangements with friends or neighbours to accept it for you. We recommend you put frozen products into your freezer as soon as you receive them.

Delivery - Alcohol

In accordance with liquor licensing legislation, customers who purchase hampers containing alcohol must be over the age of 18 years at the time of order. Proof of identity and age will be required.

Delivery – Packing & Administration / Delivery Fee

For Home and Living 2017 and for all non food hampers from Hamper catalogues, each order will incur a Packing and Administration charge of $9.95, regardless of how many items you order.

Delivery - Heavy and oversized items

Delivery costs are included except where stipulated throughout the catalogue. Some chrisco Home and Living, Family Christmas Gifts and non-food hampers will incur a delivery surcharge of $80 will apply for each product because they are heavy or large items. Check our outer region postcode table below to see if this fee applies to you.

State Postcode
NSW/ACT 2879 - 2880
NT 862 - 886
QLD 4804 – 4805, 4823 – 4830, 4852 - 4895
SA 5220 – 5223, 5440
WA 6030 – 6037, 6041 – 6044, 6065, 6072 – 6074, 6081 – 6084, 6121 – 6126, 6165, 6167 – 6214, 6302 – 6315, 6357 – 6396, 6401 – 6443, 6460 – 6513, 6556 – 6616, 6646 – 6720, 6725 – 6733, 6751 – 6799, 6919, 6966 - 6969

Delivery - Rural

Should you live in, or move to a remote rural area, we may ask you to collect your order from a local pick-up point and some very remote areas may not be within our courier delivery range. You can either check by calling us on 1800 830 830 or clicking here for the full list of effected post codes.

Delivery - Change of address

Should your delivery address change, please inform chrisco Hampers immediately. If a delivery address is changed after 25th August 2017 for orders from Christmas Hamper, Home and Living and Mega Top Up catalogue, or 1st August 20167 for personalised merchandise, chrisco reserves the right to charge an administration fee.

Delivery - Gift Card/Voucher

Gift Cards and Vouchers must be signed for on delivery. They will arrive first week of December in plenty of time for your Christmas shopping.

Delivery – Onward Forwarding Freight

Some customers live out side of our normal delivery areas and outside of our Rural Post Depot collection points. If this is the case you will be charged for onward Forwarding Freight. Please see table below for postcodes this effects.

State Suburb Postcode
NT ALPURRURULAM 4825
NT ALYANGULA 885
NT BATHURST ISLAND 822
NT BORROLOOLA 854
NT GALIWINKU 822
NT GOULBURN ISLAND 822
NT MANINGRIDA 822
NT MILINGIMBI 822
NT NHULUNBUY 880
NT NHULUNBUY 881
NT NUMBULWAR 822
NT PEPPIMENARTI 822
NT RAMINGINING 822
NT UMBAKUMBA 822
QLD AURUKUN 4892
QLD BADU ISLAND 4875
QLD BAMAGA 4876
QLD BOIGU ISLAND 4875
QLD BURKETOWN 4830
QLD COCONUT ISLAND 4875
QLD COEN 4892
QLD CROYDON 4871
QLD DARNLEY ISLAND 4875
QLD DAUAN ISLAND 4875
QLD DOOMADGEE 4830
QLD EVANS LANDING 4874
QLD GEORGETOWN 4871
QLD GUNUNA 4871
QLD GUNUNA 4892
QLD HORN ISLAND 4875
QLD INJINOO 4876
QLD KARUMBA 4891
QLD KOWANYAMA 4892
QLD KUBIN VILLAGE 4875
QLD LAURA 4892
QLD LOCKHART 4871
QLD MABUIAG ISLAND 4875
QLD MAPOON 4874
QLD MOA ISLAND 4875
QLD MORNINGTON ISLAND 4871
QLD MURRAY ISLAND 4875
QLD NEW MAPOON 4876
QLD NORMANTON 4890
QLD PALM ISLAND 4816
QLD PORMPURAAW 4892
QLD SAIBAI ISLAND 4875
QLD SEISIA 4876
QLD STEPHENS ISLAND 4875
QLD THURSDAY ISLAND 4875
QLD TRUNDING 4874
QLD UMAGICO 4876
QLD WARRABER ISLAND 4875
QLD WEIPA 4874
QLD YAM ISLAND 4875
QLD YORKE ISLAND 4875
SA AMERICAN BEACH 5222
SA AMERICAN RIVER 5221
SA ANTECHAMBER BAY 5222
SA BALLAST HEAD 5221
SA BAUDIN BEACH 5222
SA BAY OF SHOALS 5223
SA BIRCHMORE 5223
SA BROWNLOW KI 5223
SA CAPE BORDA 5223
SA CASSINI 5223
SA CUTTLEFISH BAY 5222
SA CYGNET RIVER 5223
SA DE MOLE RIVER 5223
SA D'ESTREES BAY 5223
SA DUDLEY EAST 5222
SA DUDLEY WEST 5222
SA DUNCAN 5223
SA EMU BAY 5223
SA FLINDERS CHASE 5223
SA GOSSE 5223
SA HAINES 5223
SA IRONSTONE 5222
SA ISLAND BEACH 5222
SA KANGAROO HEAD 5222
SA KARATTA 5223
SA KINGSCOTE 5223
SA KOHINOOR 5223
SA MACGILLIVRAY 5223
SA MENZIES 5223
SA MIDDLE RIVER 5223
SA MUSTON 5221
SA NEPEAN BAY 5223
SA NEWLAND 5223
SA NORTH CAPE 5223
SA PARNDANA 5220
SA PELICAN LAGOON 5222
SA PENNESHAW 5222
SA PORKY FLAT 5222
SA SAPPHIRETOWN 5222
SA SEAL BAY 5223
SA SEDDON 5223
SA STOKES BAY 5223
SA STUN'SAIL BOOM 5223
SA VIVONNE BAY 5223
SA WESTERN RIVER 5223
SA WILLOUGHBY 5222
SA WILLSON RIVER 5222
SA WISANGER 5223
WA HALLS CREEK 6770
WA KUNUNURRA 6743

 

See our 2017 Promotions below

 

TERMS AND CONDITIONS SCHEDULE
ITEM 1: PROMOTION NAME Chrisco Facebook Promotion
ITEM 2: PERMIT NUMBER LTPM/17/01938
ITEM 3: PROMOTER The promoter is (jointly and severally where applicable) (ABN 41 080 852 535) trading as: Chrisco Hampers Australia (The “Promoter”).
ITEM 4: WEBSITE www.chrisco.com.au (The “website”).
ITEM 5: PROMOTION REGISTRATION DATES AND TIMES Registrations will open on Wed 21st June 2017 and will close at 10:30am on Friday 30th June (“Registration Period”). The Promoter reserves the right to extend the Registration Period at its own discretion.
ITEM 6: PROMOTION CONTESTING DATES AND TIMES  N/A
ITEM 7: ENTRANT RESTRICTIONS Entry is available to permanent residents of: - Australia. Entrants must be aged 18 years and over. A person is ineligible to participate in the Competition and redeem any  prizes if they have won a prize valued at $5,000 or more in any competition run by the Promoter 6 months prior to their Entry in this Competition.
ITEM 8: METHOD OF ENTRY A person follow the link posted on www.facebook.com/chrisco.au 
They must than fill out all required fields, this includes;
- Full Name
- Valid Email Address
ITEM 9: JUDGING DETAILS N/A
ITEM 10: DRAW DETAILS If only one tier of prizes (i.e. no minor and major prize):
Prize draw:
The prize draw will take place at 11am on Friday 30th June 2017 at Chrisco Australia Head Office
The draw will be a random number draw random draw.
ITEM 11: PRIZE DETAILS There will be a maximum of one (1) prizes.
Each prize will consist of one (1) each of the following:
PS4 Bundle: PlayStation 4 1TB – Black Ps4 plus No Mans Sky (Game) plus  Ps4 Uncharted 4A Thief’s End (Game) plus Ps4 The Order 1886 (Game) Maximum value of prize $601.10 AUD
ITEM 12: PRIZE WINNER PUBLICATION DETAILS Prize winner maybe placed on Chrisco Australia’s Social Media Channels.
ITEM 13: UNCLAIMED PRIZE DRAW DATE AND PUBLICATION DATE Refer to below conditions in section 12.
ITEM 14: OTHER CONDITIONS N/A

 

Chrisco Facebook Promotion

Terms and conditions

1. INTRODUCTION

1.1 By submitting an entry into this Promotion, entrants warrant that they have read, understand and agree to be bound by these Terms and Conditions and the Terms and Conditions Schedule.

1.2 To the extent that there is any inconsistency between the Terms and Conditions Schedule and the Terms and Conditions the Terms and Conditions Schedule will prevail.

1.3 These terms and conditions can be downloaded from the website/s listed in Item 4: Website.

2. DURATION

Entry into this Promotion will occur in accordance with Item 5: Promotion Registration Dates and Times and Item 6: Promotion Contesting Dates and Times.

3. ELIGIBILITY

3.1 Entrants must at all times comply with Item 7: Entrant Restrictions. Those entrants who have not complied with Item 7: Entrant Restrictions will be disqualified.

3.2 Employees and the immediate families of the Promoter and its related bodies corporate are ineligible to enter. Employees and the immediate families of all associated sponsors and participating companies are also ineligible to enter.

3.3 Entrants warrant that they are entering this Promotion in a wholly private nature and are not entering on behalf of a business or enterprise activity they are involved in.

4. METHOD OF ENTRY

4.1 Entrants may enter this Promotion in accordance with Item 8: Method of Entry. Those entrants who have not complied with Item 8: Method of Entry will be disqualified.

4.2 Inaudible, incomplete, incomprehensible or late entries (whichever is applicable) will not be eligible and will be disqualified. The Promoter reserves the right to disqualify any entry which in the opinion of the Promoter includes any content which may be unlawful, profane, inflammatory, defamatory and/or damaging to the goodwill or reputation of the Promoter.

4.3 Any person who is discovered to have used or attempted to use more than one name in entering the Promotion will be disqualified from participating in the Promotion and/or redeeming a prize.

4.4 Unless otherwise stated in these terms and conditions, no person may enter this Promotion more than once and persons may not enter or participate in it on behalf of any third party.

4.5 All entrants acknowledge that the Promoter may rely on clauses 4.3 and 4.4 even after the Promoter has awarded or appeared to have awarded the prize to a person or after a person is announced as the prize winner. The Promoter reserves its rights to require return of the prize or payment of its value to the Promoter if this occurs.

4.6 Should an entrant’s contact details change during the Promotion Period, it is the entrant’s responsibility to notify the Promoter. A request to access or modify any information provided in an entry should be directed to the Promoter.

4.7 Should an entrant be required to submit a third party’s personal information, as a part of entry into or participation in this Promotion, each entrant must ensure that any other person whose details have been provided by the entrant to the Promoter for the purposes of the entrant’s participation in this Promotion has given their implied or express consent for the details to be provided to the Promoter and any of its related bodies corporate and to be contacted by the Promoter or any of its related bodies corporate in relation to this Promotion.

4.8 Should the Promotion require the entrant to submit a photograph, as a part of entry into or participation in this Promotion (”Photograph”):

(a) entrants warrant that they are the person in the photograph or have prior approval from the person in the photograph that is submitted as part of the entry;

(b) all entrants acknowledge that their entry may, at the discretion of the Promoter, be posted on the website;

(c) entrants agree that and authorise The Promoter to use, edit and reproduce the Photographs;

(d) the entrant agrees that The Promoter has the right to publish and communicate to the public the Photographs in any media including, but not limited to, online, at all times without restriction or limitation throughout the world (including all promotional purposes);

(e) the entrant acknowledge that the Photographs may be edited by The Promoter at its sole discretion;

(f) the entrant agrees that The Promoter has the right to use the entrants name, likeness or other information concerning and provided by the entrant in its use of the Photographs;

(g) the entrant agrees to fully release now and forever The Promoter from and against all actions, suits, claims and demands which they may have against The Promoter arising directly or indirectly in respect of any infringement or violation of any personal and/or property rights of any sort (including without limitation defamation) from the use of the Photographs;

(h) the entrant unconditionally waives all of his/her rights at any time to seek or obtain injunctive relief to prevent or restrict The Promoter use of the Photographs; and

(i) the entrant warrants that he/she has obtained permission from any other persons featured in the Photographs for The Promoter to use the Photographs.

4.9 Entries via SMS or email are deemed to be received at the time of receipt into the Promoter’s database not at the time of transmission by the entrant.

4.10 Should the Promotion involve voting, the accuracy of the polling results received and published by the Promoter is final and binding and no correspondence will be entered into.

5. DRAW / JUDGING

5.1 If the prize is awarded by judging, the judging will take place in accordance with Item 9: Judging Details.

5.2 If the prize is awarded via a prize draw, the draw will take place in accordance with Item 10: Draw Details.

5.3 Subject to State regulations, in the event that the Promoter becomes aware that the same person has been selected as a prize winner more than once, the Promoter will cause another name to be drawn/selected in their place.

6. PRIZE(s)

6.1 All prizes are awarded in accordance with Item 11: Prize Details.

6.2 All prize values are the recommended retail value as provided by the supplier, are in Australian dollars and are correct at the time of printing. The Promoter takes no responsibility for variations in the prize value.

6.3 Should the prize include tickets to an event at which alcohol will be served (“the Event”) the prize winner and each guest of a prize winner must be aged 18 years or over. Minors are not permitted to attend the Event. All prize winners and their guests must carry valid photo identification with them at all times during the Event.

6.4 If alcohol is made available as part of the prize at the Event, then this will be provided subject to the principles of responsible service of alcohol as exercised by the staff and management of the premises at which the Event takes place. The premises staff and management reserve the right to refuse service of alcohol to any prize winner or their accompanying guest should they be deemed to be intoxicated.

7. PRIZE CONDITIONS

7.1 The Promoter does not warrant the merchantability, suitability and/or fitness for purpose of any goods and/or services awarded as a prize.

7.2 No other costs will be included and all expenses (including, but not limited to, the costs of transport to and from a prize venue and meals), other than those specifically referred to in Item 11: Prize Details, will be at each winner’s and (if applicable) their accompanying guest’s cost. Accommodation is for room charges only.

7.3 All prizes are subject to availability, non transferable and non exchangeable, must be used on any dates specified in these terms and conditions, by the Promoter and/or the prize provider and are not redeemable for cash unless cash is specified. Specifically, prizes may not be valid during school holidays or other peak times designated by the prize supplier.

7.4 If a prize winner does not take any element of a prize at the time stipulated by the Promoter then that element of the prize will be forfeited by the winner and cash will not be awarded in lieu of that prize or any part of it.

7.5 It will be each winner’s and (if applicable) their accompanying guest’s responsibility to take out all relevant insurance (including but not limited to travel insurance) which may be required or prudent to be taken (at their own cost).

7.6 Where a prize involves a “meet and greet” element, the meet and greet with the celebrity/artist/public figure will be at the discretion of the celebrity/artist/public figure’s management and will at all times be subject to the availability of the celebrity/artist/public figure. The Promoter will not be liable for the failure of the winner and any accompanying guests to meet the celebrity/artist/public figure for whatever reason, and no cash or alternative tickets will be awarded in lieu of that element of the prize.

7.7 The Promoter reserves the right to exclude any persons from the Promotion on the ground of their medical condition or history, for the safety of the Promoter’s staff members or others or for any other reason, for example bringing the Promoter’s brand into disrepute. The Promoter also reserves the right to disqualify contestants if:

(a) a contestant at any stage engages in, causes or incites physical violence (e.g. punching, slapping), inappropriate, illegal, unsociable or unsafe behaviour; and/or

(b) the safety of any of the Promoter’s staff member is compromised.

7.8 The Promoter will not award the prize if the Promotion is terminated for whatever reason.

8. NOTIFICATION

8.1 All prize winner(s) will be notified either:

(a) on public social media channels;

(b) by telephone;

(c) by post.

8.2 Details of prize winners will be published in accordance with Item 12: Prize Winner Publication Details, if applicable.

9. PRIZE COLLECTION

9.1 Prizes will be shipped on behalf of the Promoter.

9.2 Entrants proposing to redeem prizes involving or participate in the Promotion where it involves travel, stunts or challenges may, at the absolute discretion of the Promoter, first be required to:

(a) submit to a medical examination by a medical practitioner approved by the Promoter and obtain relevant medical clearance to participate in the Promotion and/or redeem the prize;

and/or

(b) execute a Deed of Release and Indemnity in a form prescribed by the Promoter in order to participate further in the Promotion and/or redeem the prize.

10. PRIZE AVAILABILITY

10.1 The Promoter will not be responsible or liable if for any reason beyond their reasonable control any element of any prize is not provided. The Promoter may, subject to State regulations, substitute a different prize of equivalent value in place of any prize referred to in these terms and conditions.

10.2 The Promoter will not be responsible for any changes in times or dates, or cancellations or rescheduling of events that may prevent the prize winner from redeeming the prize or any part of it.

10.3 Where the prize involves the winners attendance at or tickets to an event, if any part of the event is cancelled, varied or rescheduled for any reason, then at the Promoter’s discretion, the winner and any accompanying guests will forfeit all rights to attend the relevant event and no cash or alternative tickets will be awarded in lieu of that element of the prize.

11. TAXES

Any tax payable as a result of a prize being awarded or received will be the responsibility of the winner. Winners should seek independent financial advice prior to accepting a prize if this is a concern.

12. UNCLAIMED PRIZES

Prizes unclaimed after a period of three (3) months will be forfeited subject to State regulations.

13. PUBLICITY MATERIALS

13.1 It is a condition of entry that the Promoter has the right to publicise, broadcast and communicate to the public the names, characters, likenesses or voices of any entrants for any promotion or matter incidental to the Promotion.

13.2 Entrants consent to their entry being read out on air and/or to their telephone and other conversations with the Promoter being broadcast on air and communicate to the public on the website/s.

13.3 Entrants may be required by the Promoter to participate in photo, recording, video and/or film session(s) (the “publicity materials”) and acknowledge that the Promoter has the right to use such publicity materials in any medium (including, without limitation, the internet) and in any reasonable manner it sees fit, unless that person advises the Promoter at the time of entering the Promotion that he/she wishes to retain his/her anonymity.

13.4 Entrants also acknowledge that the publicity materials may be provided to the prize provider for the purposes of promotional display.

14. COPYRIGHT

By entering this Promotion all entrants:

(a) assign to the Promoter all rights including present and future copyright in their entry and the publicity materials in all media (including, without limitation, the internet) and whether in existence now or created in the future;

(b) agree not to assert any moral rights in respect of their entry and the publicity materials (wherever and whenever such rights are recognised) against the Promoter, its assigns, licensees and successors in title; and

(c) undertake to the Promoter that their entry is not in breach of any third party intellectual property rights.

15. RELEASE AND INDEMNITY

To the extent permitted by law, all entrants release from, and indemnify the Promoter against all liability, cost, loss or expense arising out of acceptance of any prize(s) or participation in the Promotion including (but not limited to) loss of income, loss of opportunity, personal injury and damage to property, whether direct or consequential, foreseeable, due to some negligent act or omission or otherwise.

16. TAMPERING AND OTHER MATTERS

16.1 If for any reason this Promotion is not capable of running as planned as a result of any (including but not limited to) technical failures, unauthorised intervention, computer virus, mobile phone failure, tampering, fraud or any other causes beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter reserves the right (subject to State regulations) to cancel, terminate, modify or suspend the Promotion and/or any draw/s or judging related to the Promotion and/or to disqualify any inpidual who (whether directly or indirectly) causes the same.

16.2 The Promoter accepts no responsibility for any late, lost or misdirected entries including but not limited to electronic messages not received by the Promoter due to technical disruptions, network congestion or any other reason. The use of any automated entry software or any other mechanical or electronic means that permits any person to enter the Promotion repeatedly is prohibited.

17. LINE DROP OUT AND INABILITY TO CONTACT

17.1 If in the course of a telephone call related to participation or entry in the Promotion, the telephone line drops out or breaks up the Promoter may proceed to another caller. In such event, the Promoter will not be responsible for the awarding of any prize to the caller whose line dropped out or broke up.

17.2 If a contestant or winner is not successfully contacted in a telephone call or attempted telephone call by the Promoter related to participation or entry in the Promotion (including where a third party answers the telephone on the contestant or winner’s behalf) that person will be disqualified and a replacement contestant or winner (whichever is applicable) will be selected by the Promoter.

18. LEAVE FOR PARTICIPATION

Obtaining time off work and/or study or related activities to participate in the Promotion and/or a prize will be the sole and absolute responsibility of each contestant.

19. EXCLUSION OF PARTICIPANTS

The Promoter reserves the right to exclude any person from participating in the Promotion or a prize for any reason (including but not limited to) that person’s medical condition or history, the preservation of the safety of the Promoter’s staff members or any other person or because the Promoter deems that the behaviour of a person may bring the Promoter’s brand into disrepute.

20. MINORS

20.1 If the prize winner is under the age of 18 years these terms and conditions must be signed by the prize winner’s parent or legal guardian before the prize is awarded and the prize may at the absolute discretion of the Promoter be awarded to the prize winner’s parent or legal guardian.

20.2 If the winner of a holiday prize is under the age of 18 years, that winner must nominate a parent or legal guardian as their accompanying traveller for the trip. The winner and their accompanying traveller must not engage in any illegal or unsafe behaviour whilst travelling.

20.3 Where these terms and conditions require a participant to sign a Deed of Release before participating in the Promotion and/or redeeming a prize and the contestant and/or winner is under the age of 18 years, such Deed of Release and Indemnity must be signed by that person’s parent or legal guardian prior to their participation in the Promotion and/or the prize being awarded.

21. TERMINATION OF PROMOTION

The Promoter may (subject to State Regulations) vary the terms of, or terminate, this Promotion at any time at its absolute discretion without liability to any contestant or other person. The Promoter will not award the prize if the Promotion is terminated.

22. DECISIONS FINAL

All decisions and actions of the Promoter relating to the Promotion and/or redemption of the prizes are exercised accordingly at its absolute discretion and are final. No discussions or correspondence with entrants or any other person will be entered into.

23. FAILURE TO ENFORCE TERMS AND CONDITIONS

A failure by the Promoter to enforce any one of these terms and conditions in any instance(s) will not give rise to any claim or right of action by any other person or contestant.

24. PERSONAL INFORMATION AND PRIVACY

The personal information supplied by entrants when entering this Promotion will be used by the Promoter in accordance with its Privacy Policy. Please refer to the Privacy Policy by visiting the website for more information as entry in this Promotion is an agreement to be bound by that policy. All entrants may have their details removed from the Promoter’s database by simply contacting the Promoter. If details are removed prior to the conclusion of the Promotion and/or award of prize(s), entrants will forfeit their right to claim any prizes. 

25. OVERSEAS TRIP PRIZES

Where the prize or participation in the Promotion includes overseas travel:

(a) the prize does not include airport departure or government taxes. These must be paid by the winner and their accompanying traveller (where applicable);

(b) the winner and their accompanying traveller (if applicable) must have and maintain valid passports endorsed with all relevant visas and with expiry dates no less than six (6) months following the proposed dates of travel. These passports, and their holders, must not be subject to any restrictions on their rights to travel to and from the applicable country or countries;

(c) it is the responsibility of the winner and their accompanying traveller (if applicable) to check any travel advisories issued by the Australian Department of Foreign Affairs and Trade and determine whether or not they will redeem the prize;

(d) the Promoter will not be responsible for any loss or damage suffered by any contestant and/or their accompanying traveller (if applicable) arising out of a failure by the contestant and/or their accompanying traveller to follow any travel advisories issued by the Australian Department of Foreign Affairs and Trade;

(e) the Promoter will not be liable or responsible for any loss or damage suffered by a prize winner or their accompanying traveller (if applicable) should any prize winner or their accompanying traveller (if applicable) not redeem a prize as a result of any such travel warning or advisory applies to a country and/or countries the subject of the prize. For the avoidance of doubt, nothing in these Terms and Conditions requires the Promoter to substitute a different prize or prize of equivalent value should a travel warning or advisory apply to a country and/or countries in relation to a prize and a prize winner and/or their accompanying traveller (if applicable) do not redeem the prize as a result; and

(f) to the United States of America, the prize winner and their accompanying traveller (if applicable) will be required to apply for an Electronic System for Travel Authorisation (ESTA).

Applications must be submitted no later than three (3) days prior to the departure date. Should this form not be lodged by both the winner and their accompanying traveller (if applicable) within this time, they will be ineligible to enter the United States of America and will therefore forfeit the prize.

 

 

 

 

 

 

 

chrisco Calendar Competition

 

Terms and Conditions

 

1.         Information on how to enter and prize details forms part of these conditions of entry. Entry into the competition is deemed acceptance of these terms and conditions.

 

2.         Entry is open to permanent residents of Australia only to Chrisco customers only. Employees of chrisco Hampers Australia Ltd. and members of their immediate families are not eligible to enter.

 

3.         Competition opens 12.01am (AEST) 6th March 2017 and closes 11:59am (AEST) 10th April 2017. The winners will be announced on the 1st September, 2017 on the chrisco website: www.chrisco.com.au and on www.facebook.com/chrisco.au

 

4.         To successfully enter the competition customers must email their recipe with their name, address and phone number to recipecompetition@chrisco.com.au. Please include 30 words or less telling us why this is one of your favourite recipes. Participants can enter as many times as they want.

 

5.         This is a game of skill and chance plays no part in determining the winner. All entries will be judged on their inpidual merit. Judge's decision is final and no correspondence will be entered into. Incomplete or incomprehensible entries will be ineligible. chrisco reserves the right to use the content of winning entries for the purpose of future promotions.

 

6.         chrisco is not responsible for any technical malfunctions or problems with Internet or network congestion, including injury or damage to a participant's or any other person's computer related to participation in this promotion and problems with transmission of entries over the Internet. chrisco will accept no responsibility for lost, late or misdirected entries.

 

7.         chrisco reserves the right to remove any image/text entered if deemed necessary, no correspondence will be entered into in this matter. Entrants are advised not to include any offensive or inappropriate material in their entries, or any recipes that are not original and owned by the entrant, or these will be removed and deemed invalid.

 

8.         If the prize (or part of the prize) is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize (or that part of the prize) with a prize of equal or greater value and/or specification - subject to the relevant state authority approval.

 

9.         Subject to relevant state authority approval, the Promoter reserves the right to modify the terms and conditions of this Promotion at any time.

 

10.         Subject to relevant state authority approval, the Promoter reserves the right, in its absolute discretion, at any time before the awarding of the Prize to cancel the competition or to vary or cancel the award of the Prize including, without limitation, circumstances where in the Promoter's opinion (which it shall form in its absolute discretion): (a) a Prize winner does not satisfy the Competition entry requirements; or (b) the Promoter cannot conduct the Competition or award the Prize for any reason beyond its control. Subject to relevant state authority approval, in the event that the Promoter cancels the Competition or varies or withdraws the Prize it shall not:

a. be liable to any person for any loss or damage (including loss or damage caused by any negligence) arising out of, or in connection with, such cancellation, variation or withdrawal; and (b) be required to conduct the Competition at any other time.

 

11.         Entrants enter the Competition at their sole risk. With the exception of liability which cannot be excluded by law, the Promoter shall not be liable for any loss or damage which is suffered (including but not limited to indirect or consequential loss) or for personal injury suffered or sustained as a result of taking the Prize or entering the Competition.

 

12.         There are a maximum of 12 prizes, one for each month of the calendar. The winning customers entry will be published in our 2018 chrisco recipe calendar. If a customer’s recipe is chosen for the calendar recipes that are used, the winner will receive a chrisco baking treats hamper valued at $184.60. If chrisco cannot choose recipes that are of high enough calibre to publish only those recipes that are published will be awarded a prize.

 

13.         Prize, or any unused portion of the prize, is non-transferable or exchangeable and cannot be taken as cash. Prize must be taken in its complete entirety or it will be forfeited. If for any reason a winner does not take the prize or an element of the prize at the time stipulated by the Promoter, then the prize or that element of the prize will be forfeited. If the winner of the prize is under the age of 18 years, the prize will be awarded to the winner's parent or guardian who will be required to confirm acceptance of the terms and conditions prior to claiming any prize. The prize will be delivered to the winner’s noimated address during chrisco’s delivery season from mid-November to mid-December, 2017.

 

14.         Total prize pool value is AU$2215.20. The prize value is correct at the time of printing. The Promoter is neither responsible nor liable for any change in the value of the Prize occurring between the publishing date and the date the prize is claimed. All prize values are in Australian dollars.

 

15.         The promoter is chrisco Hampers Australia Ltd, ABN 41 080 852 535. Unit E, 391 Park Road, Regents Park NSW 2143.

 

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