"Frequently asked Question's" from our Customers
Below are a list of frequently asked questions, if any of your questions are not answered here, simply call one of our friendly Customer Service staff on 1800 247 472 – they’ll be happy to answer any questions you may have.
About Chrisco and your Customer Guarantee
Ordering
Payment Information
Delivery
About Chrisco and your Customer Guarantee
Why choose Chrisco?
Chrisco is a reputable company with a 30-year history. You can be assured of our integrity. We’ll stand by our promises and make sure you’re entirely happy with your order.
We take pride in our code of ethics and the way we maintain the highest standards of customer service at all times. You can rest assured we comply with industry guidelines and that our procedures are tried and proven. That’s because we’ve developed them with advice from our customers over many years.
How Chrisco prices compare with supermarkets
The price you pay includes the cost of collecting your payments (charged to us by our bank), special packing, delivery (unless where specified) and GST. Prices are fixed for the year. We do charge a little more than some supermarkets because of all the extra costs, but thousands of customers think that Chrisco is great value and tell us they wouldn’t be able to manage without our help.
We guarantee you will get the products you paid for
Chrisco was established in 1977, and we’ve been supplying hampers here in Australia since 1997. The fact that we’ve been around for so long demonstrates our commitment to service and delivery. We’ll be around for many years to come!
We guarantee our products are good quality
We only use brands you know and trust, and will only deal with suppliers who have an established track record for goods of the very highest quality.
Learn more about Chrisco and Our Guarantee
To find out more about Chrisco click here
To find out more about Our Guarantee click here
Ordering
How do I place an Order?
Click here to view How to Order
How do I calculate my payments?
Final payment for catalogue orders is due 22nd October 2010. Therefore, your payments depend on when you place your order and how often you pay them.
Once you start to add products to the shopping cart the weekly price will be displayed in the top Right corner. You can check how much your payments will be if you wanted to pay fortnightly or monthly or if you wanted to start paying later by clicking on the ‘Payment Calculator’
What is my Membership Number and why is it important?
Your Membership Number is important. It is the way that we identify you and keep your account up to date. Please write your Membership Number on all letters to us and also quote your Membership Number when calling the Customer Service team on the phone, or emailing us.
What happens once I have placed my order?
You can expect to receive an order confirmation from us in the mail within 5 working days. Please check all your details very carefully as this is what we have on record for you. If any of the details are incorrect please Contact Us immediately and we will make the necessary changes. If you do not receive an order confirmation please Contact Us and we will look into it.
Can I change my order?
Ye, you can change your order any time until the Last Change Date. Just remember that changing your order can lead to an increase or decrease in your payments, a customer service representative will be more than happy to help you out. Please refer to the Terms and Conditions of Purchase for Last Change Dates.
Can I order Vouchers and Gift Cards from Chrisco?
Yes. Chrisco offers a range of vouchers to make shopping at Christmas time easier. This is a great way to save for kids presents and other treats. You’ll be bale to choose what to buy and when, so you can take advantage of specials.
Can I order items as a gift for someone else?
Yes. You can even add gift items to your own order. When you do, simply let us know that it’s a gift and during the checkout process we will request the gift delivery address. We won’t write to the recipient so it will remain a surprise.
Can I order any time during the year?
Yes. We take up orders up until the Last Order Date for each catalogue. You’ll need to refer to the Terms and Conditions of Purchase for these dates. Remember the earlier you order the more weeks you have to pay and therefore the lower the weekly payments.
Payment Information
How can I pay for my order?
By Direct Debit, BPay or Credit Card. Credit Cards will be debited on the 15th of every month.
Can I stop a Direct Debit payment?
Yes, if you call us by midday the working day before your payment is due we can stop a payment (i.e.: before Friday midday for a Monday payment).
What is a Direct Debit Authority?
A Direct Debit Authority allows a payment to be automatically deducted from your bank account. By filling out the Direct Debit Request form in this catalogue, you are authorising Chrisco to debit your payments from your chosen account.
At midnight on the day you have chosen (usually your pay day), our bank debits your account electronically. It’s easy. Just fill in the form and then... relax.
What happens if I miss a payment?
We’ll automatically recalculate and slightly increase your future payments so that your order is fully paid by Friday, 22nd October 2010.
Will I be charged if I miss a payment?
Your bank, Credit Union or Building Society may charge you a fee. Chrisco may charge you a small dishonour fee of $3.50 to cover charges we incur.
What happens if I can’t keep up my payments?
We understand that circumstances change and if you are not able to keep paying, please call one of our friendly Customer Service team to discuss your options on 1800 247 472.
What happens to my payments on Public Holidays?
Your Direct Debit payment will come out the next working day. Please note that Chrisco is located in Sydney, therefore we observe all NSW public holidays. If you wish to skip a payment on a public holiday, or on the day after, you will need to let us know before midday on the working day prior.
What is a HeadStart Plan?
A HeadStart plan is the easy way to get a head start on your Chrisco payments for the next Christmas.
How does a HeadStart Plan work?
Your direct debit payments will continue until your order is fully paid for (no later than 22nd October 2010). After the 22nd October 2010, a HeadStart Plan will be created for you and direct debit payments will continue accordingly. A HeadStart Plan allows you to make payments towards next year’s order, while
giving you time to decide exactly which products you want. We will write to you to confirm your HeadStart Plan payments prior to commencing your direct debits.
Delivery
Where do you deliver to?
Chrisco has developed an extensive delivery network which covers most Australian addresses. Should you live in, or move to a remote rural area, we may ask you to collect your order from a local pick-up point and some very remote areas may not be within our courier delivery range.
When will my order arrive?
All products are delivered between mid November and mid December with the exception of Back To School which will be delivered in January 2011.
What happens if I change address?
If you change your address, simply Contact Us to let us know as soon as possible. If a delivery address is changed after 15th October 2010,Chrisco may charge an administration fee.
Agents
Does Chrisco have an Agents program?
Yes. To find out more click here.
If you have any more questions visit Contact Us to reach our Customer Service Team.