Are you having trouble finding what you are looking for on the Chrisco site?
Check out the links below to see if answer any of your questions, if not, simply
call one of our friendly Customer Service staff on 1800 830 830 - they'll be happy
to help!
Our Call Centre is open from 8am to 5pm weekdays (excluding public holidays) with
extended opening hours from November to January.
Are you having trouble placing an order?
Click here
to view our "How to Order" section.
Are you having trouble calculating the payment?
Click here to View how much you need pay.
Would you like to provide us feedback on our site or ask a specific question?
Click
here to email one of our Customer Service team, or you can phone us on 1800
830 830.
Would you like more information on making payments, delivery of our products
or just general information about Chrisco?
Click
here to view our "Chrisco Customer Guarantee" page.
Your Questions Answered
Below are a list of frequently asked questions, if any of your questions are not
answered here, simply call one of our friendly Customer Service staff on 1800 830
830 - they'll be happy to answer any questions you may have.
Q1. What is my Membership Number?
Q2. What happens once I've placed my order?
Q3. Can I change my Hamper order?
Q4. Why choose Chrisco?
Q5. How do Chrisco prices compare with Supermarkets?
Q6. What guarantee is there that I will get the hampers I've paid for?
Q7. Can I order vouchers from Chrisco?
Q8. Can I order a hamper or Savings Club items as a gift for someone else?
Q9. How do I know the products are good quality?
Q10. Can I order any time during the year?
Q11. When will my order arrive?
Q12. How can I pay for my order?
Q13. Can I stop a Direct Debit payment?
Q14. What happens if I miss a payment?
Q15. Will I be charged if I miss a payment?
Q16. What happens if I can't keep up my payments?
Q17. What happens if I change address?
Q18. What happens to my payments on Public Holidays?
Q1. What is my Membership Number?
Your Membership Number is important, it is the way that we identify you and keep
your account up to date. You need to write your Membership Number on all letters
and emails to us and also quote your Membership Number on the phone when you ring
us.
If you've never contacted Chrisco before, you'll be given a Membership Number either
when you place your order, or when you request a catalogue from us.
Back to top
Q2. What happens once I've placed my order?
You can expect to receive an order confirmation within 10 working days. Please
check all your details very carefully as this is what we have on record for you.
If any of the details are incorrect please call us immediately and we will make
the necessary changes. If you do not receive an order confirmation please
call us and we will look into it.
Back to top
Q3. Can I change my Hamper order?
Yes, you can change your order any time until the 24th October 2008. Just remember
that changing your order can lead to an increase or decrease in your payments, a
customer service representative will be more than happy to help you out.
Back to top
Q4. Why choose Chrisco?
Chrisco is a reputable company with a 27-year history so you can be assured of our
integrity. We will stand by our promises and make sure you're entirely happy with
your Hamper products.
Back to top
Q5.How do Chrisco prices compare with Supermarkets?
The price you pay includes the cost of collecting your payments (charged to us by
our bank), special packing, delivery, GST and is fixed for the year. We do charge
a bit more than some supermarkets because of all the extra costs, but thousands
of existing customers think that Chrisco is good value and tell us they wouldn't
be able to manage without our help. You save yourself the hassles of queuing in
crowded shops, carrying shopping home and having to find the extra money at Christmas
time. Chrisco can really help you save for a great Christmas and leave you with
spare cash to spend on presents.
Back to top
Q6. What guarantee is there that I will get the hampers I've paid
for?
Chrisco was established in 1978, and we have been supplying hampers in Australia
since 1997. The fact that we have been around for so long and are a profitable business
run on very conservative lines, demonstrates our commitment to service and delivery.
We'll be around for many years to come!
Back to top
Q7. Can I order vouchers from Chrisco?
Yes. Chrisco offers a range of vouchers to make shopping at Christmas time easier.
This is a great way to save for kids presents and other treats. You'll be able to
choose what to buy and when, so you can take advantage of specials.
Back to top
Q8. Can I order a hamper or Savings Club items as a gift for someone
else?
Yes; simply let us know when you order that it's a gift and we will enter a delivery
address for the products. We won't write to the recipient so it will be a surprise.
Back to top
Q9. How do I know the products are good quality?
As you can see in our catalogue, only brand names you know and trust are used to
ensure top quality. With meat products, we source only Australian meats and will
only deal with suppliers that have an established track record for the very highest
quality.
Back to top
Q10. Can I order any time during the year?
Yes. We take orders up until mid October. For example if you ordered in May we just
work out your weekly payments on the remaining weeks until 24th October 2008. Of
course, the earlier you order the more weeks you have to pay and therefore the lower
the weekly payments.
Back to top
Q11. When will my order arrive?
All Hamper products are delivered between mid November and mid December with the
exception of Back to School and Easter. (Back to School will be delivered late January
2009, Easter will be delivered late March 2009.)
Back to top
Q12. How can I pay for my order?
By Direct Debit, B-Pay, Money Order or Credit Card (Visa, Bankcard & Mastercard
only). Payments can be made weekly, fortnightly or monthly with the exception of
Credit Cards, which will be direct debited on the 15th of each month. If paying
by Credit Card include your 16 digit Credit Card number and your 4 digit expiry
date.
Back to top
Q13. Can I stop a Direct Debit payment?
Yes, if you call us prior to midday the working day before your payment is due we
can stop a payment (ie: before Friday midday for a Monday payment). If you want
to stop payments indefi nitely, we reduce your order down to the amount paid so
that you still have a hamper for Christmas. If you want to add hampers on later,
just call us back and we'll arrange it.
Back to top
Q14. What happens if I miss a payment?
Chrisco will automatically recalculate and slightly increase your future payments
so that your order is paid in full by the 24th October 2008. If a few payments are
missed we may slightly reduce your order and write to let you know. If you want
to skip a payment we can do this provided you phone before midday on the working
day prior to the day your payment is due.
Back to top
Q15. Will I be charged if I miss a payment?
Your bank, Credit Union, or Building Society may charge you a fee. Chrisco may charge
you a small dishonour fee to cover charges we incur.
Back to top
Q16. What happens if I can't keep up my payments?
We understand that circumstances change and if you are not able to keep paying please
call one of our friendly Customer Service staff to discuss your options.
Back to top
Q17. What happens if I change address?
If you change your address, simply let us know as soon as possible by phone on 1800
830 830 or write to Chrisco Hampers, Reply Paid 75304, Regents Park DC NSW 2143.
(No stamp required)
Back to top
Q18. What happens to my payments on Public Holidays?
Your Direct Debit payment will come out the next working day. Please note that Chrisco
is located in Sydney, therefore we observe all NSW public holidays. If you
wish to skip a payment on these days or the day after you will need to let us know
before midday on the working day before.
Back to top