FAQ’S ABOUT THE CHRISCO FAMILY
WHY ARE CHRISCO AND CASTLE MERGING TO BECOME CHRISCO?
Chrisco and Castle have been under the same ownership, but as two separate brands since 2004. As the one brand, Chrisco, is able to improve our levels of service and provide additional benefits for all customers. We are now one big family.
Chrisco is Australia’s original and largest hamper business with over 40 years’ experience.
WHY NOT CASTLE?
Castle and Chrisco have been under the same ownership since 2004. Chrisco is Australia’s original and largest hamper company with over 40 years’ experience so we decided to go with the Chrisco branding that is well known and loved in Australia.
CAN I STILL ORDER MY FAVOURITE CASTLE HAMPERS?
Yes. In most cases your favourite hampers are the same but with a different name. You can expect the same great quality and value for money as part of the Chrisco family.
HOW CAN I WORK OUT WHICH CHRISCO HAMPER IS MY FAVOURITE CASTLE HAMPER?
To find out what your hamper is now called, speak to our customer service centre and they will be able to find the hamper you are looking for!
Reference link will be provided if required
Or simply search for your favourite hamper name using the Castle hamper name on our website www.chrisco.com.au and it will show you the equivalent Chrisco hamper…its super easy! Of course you can always call one of our friendly Customer Service Members and they will be only too happy to assist. We have also created a hamper reference list that you can view here
HOW DOES THIS AFFECT ME AS A CASTLE CUSTOMER?
You have always been a valued member of the Castle-Chrisco family but now we can offer you additional member benefits. You may receive a new membership number but you will still enjoy the same great service and quality products that you know and love.
WHAT WILL HAPPEN TO THE FRIENDLY CASTLE TEAM I'M USE TO?
We are now all one, big family. Our friendly Customer Service Team are ready to take your call.
WHAT WILL HAPPEN WITH MY BPAY / DIRECT DEBIT / CHEQUE PAYMENTS?
BPAY: Customers will need to switch over to the Chrisco Bpay Reference Number. This will be a gradual change, therefore, Castle’s Bpay information will still exist for a while longer.
The new Chrisco Bpay Reference number will be communicated via email/SMS to all customers.
Direct Debit Payment information will be automatically transferred over from Castle Memberships to Chrisco Memberships. Customers will get a letter and an SMS advising them of the change within 10 days of their first payment being processed.
Cheque: Cheque Payers will need to make cheques out to Chrisco Hampers. Any cheques to Castle Hampers will be accepted for a while longer. Customers will be advised of the change.
HOW WILL MY USER EXPERIENCE CHANGE?
Making your order is still easy and convenient. You can place your order via the website, by mail or simply call one of our friendly Customer Service Team who will happily place your order…
WILL MY HAMPER DELIVERY DATE CHANGE?
No. Your items will still be delivered between 15th of November- 15th of December.
WILL MY PRODUCT CHOICE CHANGE?
No. You can still choose the same great brands and products that you love. To find out what your hamper is now called click here.
Reference link will be provided if required
Or simply search for your favourite hamper name using the Castle hamper name on our website www.chrisco.com.au and it will show you the equivalent Chrisco hamper…its super easy!
WHAT’S HAPPENED TO THE MONEY I’VE PUT TOWARDS MY EZYPLAN, OR ANY ACCOUNT CREDIT?
If you have a Castle Ezy Plan your credit has been automatically transferred into the Chrisco Head Start Plan. The Headstart Plan is very similar to the Ezy Plan. To learn all about Chrisco’s Headstart Plan visit here.
Any account credit you may have has been automatically been transferred to your NEW Chrisco account. You do not have to do anything.
WHAT IF I DO NOT WANT TO BE A CHRISCO CUSTOMER? CAN I CANCEL MY ORDER?
If you chose not to place an order this year, your EZYPLAN is fully refundable. Once you have placed an order, the Chrisco Terms and Conditions will apply.
Exciting things are coming to Chrisco! Monthly giveaways, new product launches and more!
HOW CAN I KEEP UP TO DATE WITH WHAT’S HAPPENING?
Follow us on Instagram and Facebook or feel free to contact one of our friendly Customer Service Team at any time on 1800 830 830.
Are you having trouble finding what you are looking for on the Chrisco Hampers site? Check out the links below to see answers to your questions, if not, simply call one of our friendly Customer Service staff on 1800 830 830 - they'll be happy to help!
Our Call Centre is open from 8.30am to 5pm weekdays (excluding public holidays) with extended opening hours from November to January.
ARE YOU HAVING TROUBLE PLACING AN ORDER?
Click here to view our Ordering page.
ARE YOU HAVING TROUBLE CALCULATING THE PAYMENT?
Click here to view how much you need pay.
WOULD YOU LIKE TO PROVIDE US FEEDBACK ON OUR SITE OR ASK A SPECIFIC QUESTION?
Click here to email one of our Customer Service team members, or you can phone us on 1800 830 830.
WOULD YOU LIKE MORE INFORMATION ON MAKING PAYMENTS, DELIVERY OF OUR PRODUCTS OR JUST GENERAL INFORMATION ABOUT Chrisco HAMPERS?
Click here to view our Ordering page.
WHY CHOOSE Chrisco HAMPERS?
chrisco Hampers has been delivering hampers to tens of thousands of satisfied customers for over 18 years, so we plan to be around for the long haul. We look forward to continuing to provide the perfect solution to a stress free, affordable way to ensure you and your family have the best Christmas ever.
HOW DO Chrisco HAMPERS PRICES COMPARE WITH RETAILERS?
The price you pay includes the cost of collecting your payments (charged to us by our bank), special packing, delivery, GST and is fixed for the year. We do charge a bit more than some retailers because of all the extra costs involved, but thousands of existing customers think that Chrisco Hampers is still great value for money and so convenient! There'll be no more tackling huge Christmas shopping centre crowds or carrying shopping home (with kids in toe), plus you'll have extra money at Christmas time because you've paid for your Chrisco Hampers in advance.
WHAT GUARANTEE IS THERE THAT I WILL GET THE HAMPERS I'VE PAID FOR?
chrisco Hampers has been around for almost 15 years so we plan to be around for the long haul. We run a profitable business on very conservative lines which we believe demonstrates our commitment to service and delivery. We look forward to being around for many years to come!
HOW DO I KNOW THE PRODUCTS ARE GOOD QUALITY?
As you'll see in our catalogues, we only use the top brands you know and trust. With meat products, we work with the very best Australian meat suppliers who have an established track record for the very highest quality. Plus, our meat has a 100% guarantee - that's how sure we are that we are only providing the very best quality.
WHAT HAPPENS TO MY PAYMENTS ON PUBLIC HOLIDAYS?
Your Direct Debit payment will come out the next working day. If you wish to skip a payment on this day or the day after you will need to let us know before midday on the working day before.
HOW DO I PLACE AN ORDER?
Click here to view our Ordering page.
HOW DO I CALCULATE MY PAYMENTS?
Final payment for catalogue orders is due in October. Click here to use the payment calculator to estimate your weekly, fortnightly or monthly payments from a total price. You can also work out a total price from what you want to save each week, fortnight or month. Note: The calculator takes into consideration the remaining time available to make repayments before the catalogue closes.
WHAT IS MY MEMBERSHIP NUMBER AND WHY IS IT IMPORTANT?
You'll be given a Membership Number either when you place your order, or when you request a catalogue from us. If you can't find it, please Contact Us.
Your Membership Number is important because it helps us to identify you and keep your account up to date. You need to write your Membership Number on all letters and emails to us and also quote your Membership Number when you phone us.
WHAT HAPPENS ONCE I'VE PLACED MY ORDER?
You can expect to receive an order confirmation within 5 working days. Please check all your details carefully as this is what we have on record for you. If any of the details are incorrect please Contact Us immediately and we will make the necessary changes. If you do not receive an order confirmation please Contact Us.
CAN I CHANGE MY ORDER?
Yes, you can change your order any time until the Last Change Date (this does not include cancellations, refer to the table below for dates). Just remember that changing your order can lead to an increase or decrease in your payments. This does not include cancellations; please refer to our cancellation policy in the Terms and Conditions for full details
Last Order Date
Last Change Date
Final Payment Date
Friday 26th October, 2018
Friday 26th October, 2018
Friday 26th October, 2018
Home and Living
Friday 24th August, 2018
Friday 24th August, 2018
Friday 26th October, 2018
Family Christmas Gifts
Friday 24th August, 2018
Friday 24th August, 2018
Friday 26th October, 2018
Top Up - Hamper
Friday 26th October, 2018
Friday 26th October, 2018
Friday 26th October, 2018
CAN I ORDER PRODUCTS AS A GIFT FOR SOMEONE ELSE?
Yes. You'll need to place your online gift order separately from your own order. When you do, simply let us know that it's a gift and during the checkout process we will request the gift delivery address. We won't write to the recipient so it will remain a surprise.
CAN I ORDER AT ANYTIME DURING THE YEAR?
Yes. We take orders up until the 24th August 2018 for Home and Living and 26th October 2018 for Christmas Hamper Catalogues. Remember, the earlier you order the more weeks you have to pay and therefore the lower the weekly payments.
HOW CAN I PAY FOR MY ORDER?
You can pay for your order by Direct Debit, Cheque or Money Order . Payments can be made weekly, fortnightly or monthly .
CAN I STOP A DIRECT DEBIT PAYMENT?
Yes, if you call us on 1800 830 830 prior to midday the working day before your payment is due we can stop a payment (i.e.before Friday midday for a Monday payment)
WHAT IS A DIRECT DEBIT AUTHORITY?
A Direct Debit Authority allows a payment to be automatically deducted from your bank account.
It's safe, saves you time and saves you money (postage, bank fees etc).
You are in complete control at all times.
You can cancel/suspend the authority at any time.
You can leave the authority in place for next year.
Payments can be adjusted if you miss a payment or change your order.
By downloading and completing the Direct Debit Authority form you are authorising Chrisco Hampers to debit your payments from your chosen account. At midnight on the day you have chosen (usually your pay day), our bank debits your account electronically. It's easy. Just fill in the form and then ... relax.
WHAT HAPPENS IF I MISS A PAYMENT?
chrisco Hampers will automatically recalculate your payments and slightly increase your future payments so that your order is still paid in full by the week ending 26th October 2018 for Hamper and Home and Living catalogues. If a few payments are missed we may slightly reduce your order and write to let you know. If you want to skip a payment we can do this, provided you call us on 1800 830 830 before midday on the working day prior to the day your payment is due.
WILL I BE CHARGED IF I MISS A PAYMENT?
Your bank or building society may charge you a fee. Chrisco Hampers will also charge you a small dishonour fee of $3.50 to cover charges we incur.
WHAT HAPPENS IF I CAN'T KEEP UP MY PAYMENTS?
We understand that circumstances change and if you are not able to keep paying please call our friendly Customer Service Team to discuss your options on 1800 830 830. See also the cancellation policy in the Terms and Conditions for full details
WHERE DO YOU DELIVER TO AND WHEN WILL THEY ARRIVE?
All deliveries are made from November to mid-December with the exception of Back to School hampers which will be delivered late January. We'll send you a letter stating your delivery date or date range. Due to the nature of frozen goods, customers must be home to accept delivery on the day advised, or make arrangements with friends or neighbours to accept it for you. We recommend you put frozen hampers into the freezer as soon as you receive them.
We use three different methods of delivery to ensure your hampers arrive on time. These include:
Your hamper orders will arrive between 7am and 7pm on your scheduled delivery date. Unfortunately, we cannot provide you with a specific time.
Master Delivery Agent
Your delivery will be made by a courier within the delivery date range provided. The courier will call you prior to your delivery to arrange an exact delivery date. If you are not home, a 'calling card' will be left advising you of whom to contact to arrange re-delivery. An additional charge may apply for re-delivery.
Australia Post Deliveries
Your delivery may be made by Australia Post between the delivery date ranges provided. If you are not at home, a 'calling card' will be left and you will be required to collect your order from the nominated post office.
In accordance with liquor licensing legislation, customers who purchase hampers containing alcohol must be over the age of 18 years. Proof of identity and age will be required at time of order and delivery.
While every effort is made to deliver on the date advised, Chrisco Hampers cannot accept liability for delay due to the customer's failure to complete customer obligations or any other reason beyond the control of Chrisco Hampers (and/or its staff). Chrisco Hampers cannot accept any liability resulting from a contracted party's failure to deliver on the date advised. Should your delivery address change, please inform Chrisco Hampers immediately. If a delivery address is changed after the 24th August 2018 for orders from Christmas Hamper catalogue or Home and Living catalogue 1st August 2018 for personalised merchandise Chrisco Hampers reserves the right to charge a redelivery fee.
WHAT HAPPENS IF I CHANGE ADDRESS?
If you change your address, simply Contact Us to let us know as soon as possible. If a delivery address is changed after 24th August 2018 for orders from Christmas Hamper catalogue or Home and Living catalogue or 1st August 2018 for NRL/AFL personalised merchandise, Chrisco Hampers may charge an administration fee.
WIN A SHARE IN $45,000 CASH
Terms and conditions
1. Information on how to enter and prize details forms part of these conditions of entry. Entry into the Competition is deemed acceptance of these terms and conditions.
2. Entry is open to permanent residents of Australia and New Zealand, who are over 18 years old and who are a Chrisco Hamper member at the time of entry (Member). Employees of Chrisco and their subsidiary agents and members of their immediate families are not eligible to enter. Immediate family includes the following: spouse, ex-spouse, defacto spouse, child or step child (whether natural or by adoption), parent, step parent, grandparent, step grandparent, uncle, aunt, niece, nephew, brother, sister, step brother, step sister or first cousin.
3. Promotion commences at 12:00 am AEDT on 06/10/2017 (NZ only – entry opens at 12:00 NZDT on 06/10/2017), and closes at 11:59pm AEDT on 05/10/2018 (NZ only – entry closes at 11:59pm NZDT) (“Promotional Period”).
4. To enter customers must make a minimum purchase of $500.00 from any of the following Chrisco Australia or Chrisco New Zealand catalogues - Hamper 2018, Home & Living 2018, Family Christmas Gifts or Top Up 2018, between 12:00 am AEDT on 06/10/2017 (NZ only – entry opens at 12:00 NZDT on 06/10/2017), and closes at 11:59pm AEDT on 05/10/2018 (NZ only – entry closes at 11:59pm NZDT), and you will automatically receive one entry into the monthly draw. The earlier the customer places an order of $500 or more, the more chances you have to win. Entry is limited to one per member per monthly draw.
5. Competition opens 12:00 am AEDT on 06/10/2017 (NZ only – entry opens at 12:00 NZDT on 06/10/2017), and closes at 11:59pm AEDT on 05/10/2018 (NZ only – entry closes at 11:59pm NZDT. The winner will be drawn on the first Monday of each month at 10.00am AEDT, and announced on Chrisco.com.au, Chrisco.co.nz and facebook.com/chrisco.au/ and facbook.com/chrisco.newzealand
Draw 1 06/11/17
Draw 2 04/12/17
Draw 3 01/01/18
Draw 4 05/02/18
Draw 5 05/03/18
Draw 6 02/04/18
Draw 7 07/05/18
Draw 8 04/06/18
Draw 9 02/07/18
The draw will take place at the Chrisco Marketing Office, 391 Park Road, Block E, Regents Park NSW 2143. The winner will be notified by phone within two business days of the draw. The winner's name will be published on www.chrisco.com.au and www.chrisco.co.nz within 5 business days of the monthly draw, for a period of twenty-eight days.
Draw Date Announcement dates:
Draw 1 08/11/17
Draw 2 06/12/17
Draw 3 03/01/18
Draw 4 07/02/18
Draw 5 07/03/18
Draw 6 04/04/18
Draw 7 09/05/18
Draw 8 06/06/18
Draw 9 04/07/18
If a prize remains unclaimed after the draw date, the Promoter will conduct a further unclaimed prize draw three months from the monthly draw date at 10am AEDT. The unclaimed prize draw will take place at the Chrisco Marketing Office, 391 Park Road, Block E, Regents Park NSW 2143. The winner of the unclaimed prize draw will be notified by phone. The winner's name will be published on www.chrisco.com.au and www.chrisco.co.nz within 5 business days of the monthly draw, for a period of twenty-eight days.
Unclaimed Prize Draw Dates
Draw 1 08/02/17
Draw 2 06/03/17
Draw 3 03/04/18
Draw 4 07/05/18
Draw 5 07/06/18
Draw 6 04/07/18
Draw 7 09/08/18
Draw 8 06/09/18
Draw 9 04/10/18
Unclaimed Prize Announcement Dates
Draw 1 09/02/17
Draw 2 07/03/17
Draw 3 04/04/18
Draw 4 08/05/18
Draw 5 08/06/18
Draw 6 05/07/18
Draw 7 10/08/18
Draw 8 07/09/18
Draw 9 05/10/18
6. The Promoter reserves the right, at any time, to verify the validity of entries and Members (including a Member’s identity, age, membership number and place of residence) and to disqualify any Member who submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. If there is a dispute as to the identity of a Member, the Promoter reserves the right, in its sole discretion, to determine the identity of the Member. The members total order must be a minimum of $500.00. The cash will be paid into their account within 5 business days of prize notification.
7. If the prize (or part of the prize) is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize (or that part of the prize) with a prize of equal or greater value and/or specification - subject to the relevant state authority approval.
8. Prize, or any unused portion of the prize, is not transferable or exchangeable and cannot be taken as cash. Prize must be taken in its complete entirety or it will be forfeited. If for any reason a winner does not take the prize or an element of the prize at the time stipulated by the Promoter, then the prize or that element of the prize will be forfeited.
9. As a condition of accepting the prize, the winner must sign any legal documentation as and in the form required by the Promoter and/or prize suppliers in their absolute discretion, including but not limited to a legal release and indemnity form.
10. Subject to relevant state authority approval, the Promoter reserves the right to modify the terms and conditions of this Competition at any time.
11. Subject to relevant state authority approval, the Promoter reserves the right, in its absolute discretion, at any time before the awarding of the prize to cancel the Competition or to vary or cancel the award of the prize including, without limitation, circumstances where in the Promoter’s opinion (which it shall form in its absolute discretion): (a) a prize winner does not satisfy the Competition entry requirements; or (b) the Promoter cannot conduct the Competition or award the prize for any reason beyond its control. Subject to relevant state authority approval, in the event that the Promoter cancels the Competition or varies or withdraws the prize it shall not: (a) be liable to any person for any loss or damage (including loss or damage caused by any negligence) arising out of, or in connection with, such cancellation, variation or withdrawal; and (b) be required to conduct the Competition at any other time.
12. Entrants enter the Competition at their sole risk. With the exception of liability which cannot be excluded by law, the Promoter shall not be liable for any loss or damage which is suffered (including but not limited to indirect or consequential loss) or for personal injury suffered or sustained or loss or damage to tangible property as a result of accepting and using the prize, any goods or services attained through accepting and using the prize or entering the Competition.
13. The Promoter’s decision is final and no correspondence will be entered into.
14. Members consent to the Promoter using their name, likeness, image and/or voice in the event they are a winner (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.
15. The winner will be announced on the Chrisco website, www.chrisco.com.au, www.chrisco.co.nz , facebook.com/chrisco.au/ and facebook.com/chrisco.newzealand within two days of the monthly draw date. Winner will be notified by phone and email. If there is the need for an Unclaimed Prize Draw, the winner will be announced on the Chrisco website, www.chrisco.com.au, www.chrisco.co.nz , facebook.com/chrisco.au/ and facebook.com/chrisco.newzealand within two days of the unclaimed prize draw date.
16. There are 5 prizes per month of $1000.00 AUD each. A total of 45 prizes. Prizes will be offered to an equivalent NZ value for NZ winners.
17. Total prize pool value is $45000.00 AUD. The prize value is correct at the time of printing. The Promoter is neither responsible nor liable for any change in the value of the prize occurring between the publishing date and the date the prize is claimed. Prize, or any unused portion of the prize, is not transferable or exchangeable and cannot be taken as cash, unless otherwise specified. All prize values are in Australian dollars.
18. The Promoter collects personal information in order to conduct the promotion and may, for this purpose, disclose such information to third parties, including but not limited to agents, contractors, service providers, and prize suppliers and, as required, to Australian regulatory authorities. Entry is conditional on providing this information. The Promoter may, for an indefinite period, unless otherwise advised, use the information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the Member. Members should direct any request to opt out, access, update or correct information to the Promoter. All entries become the property of the Promoter.
19. The Promoter is Chrisco Hampers Australia Ltd (ABN 41080852535): Block E, 391 Park Road, Regents Park NSW 2143. Telephone (02) 8718 8635. Web: www.chrisco.com.au. For inquiries about this Competition, please contact us at firstname.lastname@example.org
20. Authorised under permit numbers:
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Tell your friends and family about Chrisco and for each *qualified new customer who places a **qualified order and mentions your name when they order, you earn $50 credit with Chrisco, and they do too! Subject to the Refer a Friend Terms and Conditions below.
Refer a Friend Terms and Conditions
• By participating in “Refer A Friend” you agree to these “Refer A Friend” Terms and Conditions:
• Get Permission! You must only recommend and share information about Chrisco with people (including by SMS or email) if you get their permission first.
• The $50 Refer A Friend credit for you and your friend only applies if they are a *qualified customer who places a **qualified order.
• If these Terms and Conditions are satisfied, the credit will be applied to your Chrisco account, and your friend’s Chrisco account, in December 2018.
• A *qualified new customer is anyone who DOES NOT appear in the Chrisco database as at August 24th 2018, and DOES NOT live at the same mailing address or delivery address as you the Referrer.
• A **qualified order is an order over $500 (excluding Vouchers and Gift cards) placed by August 24th 2018.
• The *qualified customer you have referred must nominate you as the referrer by filling your name and number on this request form, by calling our Contact Centre 1800 830 830 or by filling in your name in on the order form on our website.
Chrisco refers to Chrisco International Holdings Limited
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See our 2017 Promotions below
TERMS AND CONDITIONS SCHEDULE
ITEM 1: PROMOTION NAME Chrisco Facebook Promotion
ITEM 2: PERMIT NUMBER LTPM/17/01938
ITEM 3: PROMOTER The promoter is (jointly and severally where applicable) (ABN 41 080 852 535) trading as: Chrisco Hampers Australia (The “Promoter”).
ITEM 4: WEBSITE www.chrisco.com.au (The “website”).
ITEM 5: PROMOTION REGISTRATION DATES AND TIMES Registrations will open on Wed 21st June 2017 and will close at 10:30am on Friday 30th June (“Registration Period”). The Promoter reserves the right to extend the Registration Period at its own discretion.
ITEM 6: PROMOTION CONTESTING DATES AND TIMES N/A
ITEM 7: ENTRANT RESTRICTIONS Entry is available to permanent residents of: - Australia. Entrants must be aged 18 years and over. A person is ineligible to participate in the Competition and redeem any prizes if they have won a prize valued at $5,000 or more in any competition run by the Promoter 6 months prior to their Entry in this Competition.
ITEM 8: METHOD OF ENTRY A person follow the link posted on www.facebook.com/chrisco.au
They must than fill out all required fields, this includes;
- Full Name
- Valid Email Address
ITEM 9: JUDGING DETAILS N/A
ITEM 10: DRAW DETAILS If only one tier of prizes (i.e. no minor and major prize):
The prize draw will take place at 11am on Friday 30th June 2017 at Chrisco Australia Head Office
The draw will be a random number draw random draw.
ITEM 11: PRIZE DETAILS There will be a maximum of one (1) prizes.
Each prize will consist of one (1) each of the following:
PS4 Bundle: PlayStation 4 1TB – Black Ps4 plus No Mans Sky (Game) plus Ps4 Uncharted 4A Thief’s End (Game) plus Ps4 The Order 1886 (Game) Maximum value of prize $601.10 AUD
ITEM 12: PRIZE WINNER PUBLICATION DETAILS Prize winner maybe placed on Chrisco Australia’s Social Media Channels.
ITEM 13: UNCLAIMED PRIZE DRAW DATE AND PUBLICATION DATE Refer to below conditions in section 12.
ITEM 14: OTHER CONDITIONS N/A
Chrisco Facebook Promotion
Terms and conditions
1.1 By submitting an entry into this Promotion, entrants warrant that they have read, understand and agree to be bound by these Terms and Conditions and the Terms and Conditions Schedule.
1.2 To the extent that there is any inconsistency between the Terms and Conditions Schedule and the Terms and Conditions the Terms and Conditions Schedule will prevail.
1.3 These terms and conditions can be downloaded from the website/s listed in Item 4: Website.
Entry into this Promotion will occur in accordance with Item 5: Promotion Registration Dates and Times and Item 6: Promotion Contesting Dates and Times.
3.1 Entrants must at all times comply with Item 7: Entrant Restrictions. Those entrants who have not complied with Item 7: Entrant Restrictions will be disqualified.
3.2 Employees and the immediate families of the Promoter and its related bodies corporate are ineligible to enter. Employees and the immediate families of all associated sponsors and participating companies are also ineligible to enter.
3.3 Entrants warrant that they are entering this Promotion in a wholly private nature and are not entering on behalf of a business or enterprise activity they are involved in.
4. METHOD OF ENTRY
4.1 Entrants may enter this Promotion in accordance with Item 8: Method of Entry. Those entrants who have not complied with Item 8: Method of Entry will be disqualified.
4.2 Inaudible, incomplete, incomprehensible or late entries (whichever is applicable) will not be eligible and will be disqualified. The Promoter reserves the right to disqualify any entry which in the opinion of the Promoter includes any content which may be unlawful, profane, inflammatory, defamatory and/or damaging to the goodwill or reputation of the Promoter.
4.3 Any person who is discovered to have used or attempted to use more than one name in entering the Promotion will be disqualified from participating in the Promotion and/or redeeming a prize.
4.4 Unless otherwise stated in these terms and conditions, no person may enter this Promotion more than once and persons may not enter or participate in it on behalf of any third party.
4.5 All entrants acknowledge that the Promoter may rely on clauses 4.3 and 4.4 even after the Promoter has awarded or appeared to have awarded the prize to a person or after a person is announced as the prize winner. The Promoter reserves its rights to require return of the prize or payment of its value to the Promoter if this occurs.
4.6 Should an entrant’s contact details change during the Promotion Period, it is the entrant’s responsibility to notify the Promoter. A request to access or modify any information provided in an entry should be directed to the Promoter.
4.7 Should an entrant be required to submit a third party’s personal information, as a part of entry into or participation in this Promotion, each entrant must ensure that any other person whose details have been provided by the entrant to the Promoter for the purposes of the entrant’s participation in this Promotion has given their implied or express consent for the details to be provided to the Promoter and any of its related bodies corporate and to be contacted by the Promoter or any of its related bodies corporate in relation to this Promotion.
4.8 Should the Promotion require the entrant to submit a photograph, as a part of entry into or participation in this Promotion (”Photograph”):
(a) entrants warrant that they are the person in the photograph or have prior approval from the person in the photograph that is submitted as part of the entry;
(b) all entrants acknowledge that their entry may, at the discretion of the Promoter, be posted on the website;
(c) entrants agree that and authorise The Promoter to use, edit and reproduce the Photographs;
(d) the entrant agrees that The Promoter has the right to publish and communicate to the public the Photographs in any media including, but not limited to, online, at all times without restriction or limitation throughout the world (including all promotional purposes);
(e) the entrant acknowledge that the Photographs may be edited by The Promoter at its sole discretion;
(f) the entrant agrees that The Promoter has the right to use the entrants name, likeness or other information concerning and provided by the entrant in its use of the Photographs;
(g) the entrant agrees to fully release now and forever The Promoter from and against all actions, suits, claims and demands which they may have against The Promoter arising directly or indirectly in respect of any infringement or violation of any personal and/or property rights of any sort (including without limitation defamation) from the use of the Photographs;
(h) the entrant unconditionally waives all of his/her rights at any time to seek or obtain injunctive relief to prevent or restrict The Promoter use of the Photographs; and
(i) the entrant warrants that he/she has obtained permission from any other persons featured in the Photographs for The Promoter to use the Photographs.
4.9 Entries via SMS or email are deemed to be received at the time of receipt into the Promoter’s database not at the time of transmission by the entrant.
4.10 Should the Promotion involve voting, the accuracy of the polling results received and published by the Promoter is final and binding and no correspondence will be entered into.
5. DRAW / JUDGING
5.1 If the prize is awarded by judging, the judging will take place in accordance with Item 9: Judging Details.
5.2 If the prize is awarded via a prize draw, the draw will take place in accordance with Item 10: Draw Details.
5.3 Subject to State regulations, in the event that the Promoter becomes aware that the same person has been selected as a prize winner more than once, the Promoter will cause another name to be drawn/selected in their place.
6.1 All prizes are awarded in accordance with Item 11: Prize Details.
6.2 All prize values are the recommended retail value as provided by the supplier, are in Australian dollars and are correct at the time of printing. The Promoter takes no responsibility for variations in the prize value.
6.3 Should the prize include tickets to an event at which alcohol will be served (“the Event”) the prize winner and each guest of a prize winner must be aged 18 years or over. Minors are not permitted to attend the Event. All prize winners and their guests must carry valid photo identification with them at all times during the Event.
6.4 If alcohol is made available as part of the prize at the Event, then this will be provided subject to the principles of responsible service of alcohol as exercised by the staff and management of the premises at which the Event takes place. The premises staff and management reserve the right to refuse service of alcohol to any prize winner or their accompanying guest should they be deemed to be intoxicated.
7. PRIZE CONDITIONS
7.1 The Promoter does not warrant the merchantability, suitability and/or fitness for purpose of any goods and/or services awarded as a prize.
7.2 No other costs will be included and all expenses (including, but not limited to, the costs of transport to and from a prize venue and meals), other than those specifically referred to in Item 11: Prize Details, will be at each winner’s and (if applicable) their accompanying guest’s cost. Accommodation is for room charges only.
7.3 All prizes are subject to availability, non transferable and non exchangeable, must be used on any dates specified in these terms and conditions, by the Promoter and/or the prize provider and are not redeemable for cash unless cash is specified. Specifically, prizes may not be valid during school holidays or other peak times designated by the prize supplier.
7.4 If a prize winner does not take any element of a prize at the time stipulated by the Promoter then that element of the prize will be forfeited by the winner and cash will not be awarded in lieu of that prize or any part of it.
7.5 It will be each winner’s and (if applicable) their accompanying guest’s responsibility to take out all relevant insurance (including but not limited to travel insurance) which may be required or prudent to be taken (at their own cost).
7.6 Where a prize involves a “meet and greet” element, the meet and greet with the celebrity/artist/public figure will be at the discretion of the celebrity/artist/public figure’s management and will at all times be subject to the availability of the celebrity/artist/public figure. The Promoter will not be liable for the failure of the winner and any accompanying guests to meet the celebrity/artist/public figure for whatever reason, and no cash or alternative tickets will be awarded in lieu of that element of the prize.
7.7 The Promoter reserves the right to exclude any persons from the Promotion on the ground of their medical condition or history, for the safety of the Promoter’s staff members or others or for any other reason, for example bringing the Promoter’s brand into disrepute. The Promoter also reserves the right to disqualify contestants if:
(a) a contestant at any stage engages in, causes or incites physical violence (e.g. punching, slapping), inappropriate, illegal, unsociable or unsafe behaviour; and/or
(b) the safety of any of the Promoter’s staff member is compromised.
7.8 The Promoter will not award the prize if the Promotion is terminated for whatever reason.
8.1 All prize winner(s) will be notified either:
(a) on public social media channels;
(b) by telephone;
(c) by post.
8.2 Details of prize winners will be published in accordance with Item 12: Prize Winner Publication Details, if applicable.
9. PRIZE COLLECTION
9.1 Prizes will be shipped on behalf of the Promoter.
9.2 Entrants proposing to redeem prizes involving or participate in the Promotion where it involves travel, stunts or challenges may, at the absolute discretion of the Promoter, first be required to:
(a) submit to a medical examination by a medical practitioner approved by the Promoter and obtain relevant medical clearance to participate in the Promotion and/or redeem the prize;
(b) execute a Deed of Release and Indemnity in a form prescribed by the Promoter in order to participate further in the Promotion and/or redeem the prize.
10. PRIZE AVAILABILITY
10.1 The Promoter will not be responsible or liable if for any reason beyond their reasonable control any element of any prize is not provided. The Promoter may, subject to State regulations, substitute a different prize of equivalent value in place of any prize referred to in these terms and conditions.
10.2 The Promoter will not be responsible for any changes in times or dates, or cancellations or rescheduling of events that may prevent the prize winner from redeeming the prize or any part of it.
10.3 Where the prize involves the winners attendance at or tickets to an event, if any part of the event is cancelled, varied or rescheduled for any reason, then at the Promoter’s discretion, the winner and any accompanying guests will forfeit all rights to attend the relevant event and no cash or alternative tickets will be awarded in lieu of that element of the prize.
Any tax payable as a result of a prize being awarded or received will be the responsibility of the winner. Winners should seek independent financial advice prior to accepting a prize if this is a concern.
12. UNCLAIMED PRIZES
Prizes unclaimed after a period of three (3) months will be forfeited subject to State regulations.
13. PUBLICITY MATERIALS
13.1 It is a condition of entry that the Promoter has the right to publicise, broadcast and communicate to the public the names, characters, likenesses or voices of any entrants for any promotion or matter incidental to the Promotion.
13.2 Entrants consent to their entry being read out on air and/or to their telephone and other conversations with the Promoter being broadcast on air and communicate to the public on the website/s.
13.3 Entrants may be required by the Promoter to participate in photo, recording, video and/or film session(s) (the “publicity materials”) and acknowledge that the Promoter has the right to use such publicity materials in any medium (including, without limitation, the internet) and in any reasonable manner it sees fit, unless that person advises the Promoter at the time of entering the Promotion that he/she wishes to retain his/her anonymity.
13.4 Entrants also acknowledge that the publicity materials may be provided to the prize provider for the purposes of promotional display.
By entering this Promotion all entrants:
(a) assign to the Promoter all rights including present and future copyright in their entry and the publicity materials in all media (including, without limitation, the internet) and whether in existence now or created in the future;
(b) agree not to assert any moral rights in respect of their entry and the publicity materials (wherever and whenever such rights are recognised) against the Promoter, its assigns, licensees and successors in title; and
(c) undertake to the Promoter that their entry is not in breach of any third party intellectual property rights.
15. RELEASE AND INDEMNITY
To the extent permitted by law, all entrants release from, and indemnify the Promoter against all liability, cost, loss or expense arising out of acceptance of any prize(s) or participation in the Promotion including (but not limited to) loss of income, loss of opportunity, personal injury and damage to property, whether direct or consequential, foreseeable, due to some negligent act or omission or otherwise.
16. TAMPERING AND OTHER MATTERS
16.1 If for any reason this Promotion is not capable of running as planned as a result of any (including but not limited to) technical failures, unauthorised intervention, computer virus, mobile phone failure, tampering, fraud or any other causes beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter reserves the right (subject to State regulations) to cancel, terminate, modify or suspend the Promotion and/or any draw/s or judging related to the Promotion and/or to disqualify any inpidual who (whether directly or indirectly) causes the same.
16.2 The Promoter accepts no responsibility for any late, lost or misdirected entries including but not limited to electronic messages not received by the Promoter due to technical disruptions, network congestion or any other reason. The use of any automated entry software or any other mechanical or electronic means that permits any person to enter the Promotion repeatedly is prohibited.
17. LINE DROP OUT AND INABILITY TO CONTACT
17.1 If in the course of a telephone call related to participation or entry in the Promotion, the telephone line drops out or breaks up the Promoter may proceed to another caller. In such event, the Promoter will not be responsible for the awarding of any prize to the caller whose line dropped out or broke up.
17.2 If a contestant or winner is not successfully contacted in a telephone call or attempted telephone call by the Promoter related to participation or entry in the Promotion (including where a third party answers the telephone on the contestant or winner’s behalf) that person will be disqualified and a replacement contestant or winner (whichever is applicable) will be selected by the Promoter.
18. LEAVE FOR PARTICIPATION
Obtaining time off work and/or study or related activities to participate in the Promotion and/or a prize will be the sole and absolute responsibility of each contestant.
19. EXCLUSION OF PARTICIPANTS
The Promoter reserves the right to exclude any person from participating in the Promotion or a prize for any reason (including but not limited to) that person’s medical condition or history, the preservation of the safety of the Promoter’s staff members or any other person or because the Promoter deems that the behaviour of a person may bring the Promoter’s brand into disrepute.
20.1 If the prize winner is under the age of 18 years these terms and conditions must be signed by the prize winner’s parent or legal guardian before the prize is awarded and the prize may at the absolute discretion of the Promoter be awarded to the prize winner’s parent or legal guardian.
20.2 If the winner of a holiday prize is under the age of 18 years, that winner must nominate a parent or legal guardian as their accompanying traveller for the trip. The winner and their accompanying traveller must not engage in any illegal or unsafe behaviour whilst travelling.
20.3 Where these terms and conditions require a participant to sign a Deed of Release before participating in the Promotion and/or redeeming a prize and the contestant and/or winner is under the age of 18 years, such Deed of Release and Indemnity must be signed by that person’s parent or legal guardian prior to their participation in the Promotion and/or the prize being awarded.
21. TERMINATION OF PROMOTION
The Promoter may (subject to State Regulations) vary the terms of, or terminate, this Promotion at any time at its absolute discretion without liability to any contestant or other person. The Promoter will not award the prize if the Promotion is terminated.
22. DECISIONS FINAL
All decisions and actions of the Promoter relating to the Promotion and/or redemption of the prizes are exercised accordingly at its absolute discretion and are final. No discussions or correspondence with entrants or any other person will be entered into.
23. FAILURE TO ENFORCE TERMS AND CONDITIONS
A failure by the Promoter to enforce any one of these terms and conditions in any instance(s) will not give rise to any claim or right of action by any other person or contestant.
24. PERSONAL INFORMATION AND PRIVACY
25. OVERSEAS TRIP PRIZES
Where the prize or participation in the Promotion includes overseas travel:
(a) the prize does not include airport departure or government taxes. These must be paid by the winner and their accompanying traveller (where applicable);
(b) the winner and their accompanying traveller (if applicable) must have and maintain valid passports endorsed with all relevant visas and with expiry dates no less than six (6) months following the proposed dates of travel. These passports, and their holders, must not be subject to any restrictions on their rights to travel to and from the applicable country or countries;
(c) it is the responsibility of the winner and their accompanying traveller (if applicable) to check any travel advisories issued by the Australian Department of Foreign Affairs and Trade and determine whether or not they will redeem the prize;
(d) the Promoter will not be responsible for any loss or damage suffered by any contestant and/or their accompanying traveller (if applicable) arising out of a failure by the contestant and/or their accompanying traveller to follow any travel advisories issued by the Australian Department of Foreign Affairs and Trade;
(e) the Promoter will not be liable or responsible for any loss or damage suffered by a prize winner or their accompanying traveller (if applicable) should any prize winner or their accompanying traveller (if applicable) not redeem a prize as a result of any such travel warning or advisory applies to a country and/or countries the subject of the prize. For the avoidance of doubt, nothing in these Terms and Conditions requires the Promoter to substitute a different prize or prize of equivalent value should a travel warning or advisory apply to a country and/or countries in relation to a prize and a prize winner and/or their accompanying traveller (if applicable) do not redeem the prize as a result; and
(f) to the United States of America, the prize winner and their accompanying traveller (if applicable) will be required to apply for an Electronic System for Travel Authorisation (ESTA).
Applications must be submitted no later than three (3) days prior to the departure date. Should this form not be lodged by both the winner and their accompanying traveller (if applicable) within this time, they will be ineligible to enter the United States of America and will therefore forfeit the prize.
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