How Chrisco Works
You can order Chrisco for yourself or as a gift for someone else for an Australian delivery address.
All Chrisco products are available via a payment plan, no interest charges and no credit traps.
Orders are then delivered once a year, before Christmas. You can pay weekly, fortnightly or monthly. You can add products throughout the year too. The earlier you start, the smaller your weekly payments will be.
How to Place your Order
You can shop several ways online.
Use the Catalogue Flipper
Its easy! just use the browse catalogue options ( select the Browse Catalogue button up to the right of the search box ) to view the pages of the printed catalogue.
Select the Catalogue you want to browse and shop from . When paging thru just Click on the page and you will see the items slide out from the right which you can select and add to your cart.
Simply click "Add to Order" next to any of the products you would like to purchase. Items will be added to your shopping cart which will automatically update to show the current total. When you have added everything you would like to order, click on “Checkout" and follow the simple instructions that lead you through the ordering process. It's that easy! Please note: In most delivery locations, the price of products includes collecting your payments (charged to us by our bank) and delivery (conditions apply to Home and Living and Family Christmas Gifts for oversized and heavy items – please see Terms and Conditions of Purchase).
Once you have selected the products that you want, you can phone your order through to one of our friendly Customer Service Representatives on 1800 830 830. They'll be able to tell you how much your weekly payments will be, and help you with anything else you need.
You can download a Hamper Order Form and / or download a Home and Living Order Form and Free Fax to 1800 61 61 61.
You can download a Hamper Order Form and / or download a Home and Living Order Form OR use the one in the centre of your catalogue. Once you have completed the Order Form, mail it to us: Chrisco Hampers, Reply Paid 88158, Wetherill Park BC NSW 2164. (No stamp required)
How to complete a downloaded Order Form
Cross the relevant box and write your Membership Number if you have one.
Complete your personal and address details.
Complete delivery address details if different from mailing address.
Please provide at least two forms of contact details.
Hamper Order Details
Write the details of the hampers that you want: Code, Hamper Description, Size (if applicable), Quantity and Price. Total up your order and write the total amount in the box provided. Click the payment calculator which will help you work out what your payments will be.
Print and sign your name and fill in the date.
Gift Order to friends and family
Cross the box at the top of the Online Order Form on page 1. Then turn to the Gift Order Form on page 2 to fill out the receiver’s address details and the message you would like to include. Write the details of the hampers you want. Call 1800 830 830 if you are sending to more than one address.
Choose your payment start date, payment frequency and payment day.
Direct Debit Request
Complete the Direct Debit Request to secure your order. We need your bank account number, not your EFTPOS card number. Don’t worry if your account has fewer numbers than the spaces provided – this is different for each bank.
How can I pay for my order?
By Direct Debit, BPay or Credit Card. Credit Cards will be debited on the 15th of every month.
Can I stop a Direct Debit payment?
Yes, if you call us by midday the working day before your payment is due we can stop a payment (i.e. before Friday midday for a Monday payment).
What is a Direct Debit Authority?
A Direct Debit Authority allows a payment to be automatically deducted from your bank account. By filling out the Direct Debit Request form in this catalogue, you are authorising Chrisco to debit your payments from your chosen account.
At midnight on the day you have chosen (usually your pay day), our bank debits your account electronically. It’s easy. Just fill in the form and then... relax.
What happens if I miss a payment?
We’ll automatically recalculate and slightly increase your future payments so that your order is fully paid by Friday, 26th October 2018.
Will I be charged if I miss a payment?
Your bank, Credit Union or Building Society may charge you a fee. Chrisco will charge you a small dishonour fee of $3.50 to cover charges we incur.
What happens if I can’t keep up my payments?
We understand that circumstances change and if you are not able to keep paying, please call one of our friendly Customer Service team to discuss your options on 1800 830 830.
What happens to my payments on Public Holidays?
Your Direct Debit payment will come out the next working day. Please note that Chrisco is located in Sydney, therefore we observe all NSW public holidays. If you wish to skip a payment on a public holiday, or on the day after, you will need to let us know before midday on the working day prior.
What is a HeadStart Plan? A HeadStart Plan allows you to make payments towards next year’s order, while giving you time to decide exactly which products you want. Once your 2018 order is fully paid, a HeadStart Plan for 2019 will automatically be created for you and your direct debit payments will continue (for the same amount as your second last payment for your 2018 order).
What if I don’t want a HeadStart Plan? If you do not want to have a HeadStart plan, you can tick the red box at the bottom of the order form or simply call us on 1800 830 830 and we can do it for you.
What will my payments be under a HeadStart Plan? We will write to you to confirm the amount and other details of your HeadStart Plan payments prior to commencing your direct debits under the HeadStart Plan.
Are my payments refundable? Payments under your HeadStart Plan are fully refundable unless and until you convert them into an order for 2019. Once payments under your HeadStart Plan are converted into an order for 2019, Chrisco’s Cancellation Policy will apply to your 2019 order (see below for details, or CLICK this link for the Chrisco Terms and Conditions of Purchase. You can convert your HeadStart Plan into an order for 2019 by filling out the order from in next year’s catalogue, by giving us a call on 1800 830 830, or going online at Chrisco.com.au.
What if I don’t convert my HeadStart Plan into an order? If you have not converted your HeadStart Plan into an order by 16th February 2019, Chrisco will automatically place an order for you for goods of a similar value to your 2018 order (unless you tell us not to do this). Orders that are automatically placed by Chrisco are fully refundable unless and until you confirm your order. Once you confirm your order, Chrisco’s Cancellation Policy will apply (see below for details, or CLICK this link for the Chrisco Terms and Conditions of Purchase).
Free Gift: To give you an extra helping hand, Chrisco will give a free gift to any customer whose HeadStart Plan is converted into an order for 2019 and that order is fully paid. The free gift will be delivered with your 2019 order. (Limit one free gift per customer).
Final payment for catalogue orders is due in October. Therefore, your payments depend on when you place your order and how often you make them.
All products display a total price. Once you add items to your shopping cart you can click on the payment calculator to estimate your payments. This calculation takes into consideration the remaining time available to make payments before the catalogue closes.
You may cancel your order at any time prior to the delivery of goods. If you cancel your order within 21 days of the date of your original order confirmation (Cooling Off Period), there will be no cancellation fee. After the Cooling Off Period, Chrisco Hampers will charge you a cancellation fee as follows:
prior to 1 August: 20% of monies paid at the cancellation date (up to a maximum cancellation fee of $200)
after 1 August: 50% of monies paid at the cancellation date (up to a maximum cancellation fee of $500)
Click here for answers to some frequently asked questions.