How Chrisco Works
See Video about Chrisco
You can order Chrisco for yourself or as a gift for someone else for an Australian delivery address.
All Chrisco products are available via a payment plan, no interest charges and no credit traps.
Orders are then delivered once a year, before Christmas. You can pay weekly, fortnightly or monthly. You can add products throughout the year too. The earlier you start, the smaller your weekly payments will be.
How to Place your Order
You can shop several ways online. In the search bar type what your are looking for or select from the various categories.
Use the Catalogue Flipper - Its easy! just use the browse catalogue options ( select the Browse Catalogue button up to the right of the search box to view the pages of the printed catalogue)
Select the Catalogue you want to browse and flip through the pages of our virtual catalogues. When you see something you like, just click on the page and you will see the items slide out from the right, then click ADD to Cart. It's that easy!
Simply click "Add to Order" next to any of the products you would like to purchase. Items will be added to your shopping cart which will automatically update to show the current total. When you have added everything you would like to order, click on “Checkout" and follow the simple instructions that lead you through the ordering process. It's that easy! Please note: In most delivery locations, the price includes everything, however, some delivery conditions may apply, as an example - Heavy Items - Look for the H symbol as additional Fees apply – please see General Terms and Conditions).
ORDERING BY Phone
Once you have selected the products that you want, you can phone your order through to one of our friendly Customer Service Representatives on 1800 830 830. They'll be able to tell you how much your weekly payments will be, and help you with anything else you need.
ORDERING BY MAIL OR FAX - DownLoad The Order Form
You can click on these links to download a Hamper Order Form and / or download a Home and Living Order Form
Fax or email Your order form
You can then Free Fax to 1800 61 61 61 or scan and email to email@example.com
Mail your order form
You can use the downloaded order form OR use the one in the centre of your catalogue. Once you have completed the Order Form, mail it to us: Chrisco Hampers, Reply Paid 88158, Wetherill Park BC NSW 2164. (No stamp required)
To complete your order form, IF ORDERING BY MAIL OR SCAN/EMAIL -
PLEASE COMPLETE THESE STEPS;
Cross the relevant box and write your Membership Number if you have one.
Complete your personal and address details.
Complete delivery address details if different from mailing address.
Please provide at least two forms of contact details and please include an email address.
Hamper Order Details
Write the details of the hampers that you want: Code, Hamper Description, Size (if applicable), Quantity and Price. Total up your order and write the total amount in the box provided.
Click the Budget Calculator which will help you work out what your payments will be.
Print and sign your name and fill in the date.
Gift Order to friends and family
Tick the Box on the Order Form "This is a Gift" or Call us on 1800 830 830 to provide details of the receipients delivery address.
Choose your payment start date, payment frequency and payment day.
Direct Debit Request
Complete the Direct Debit Request to secure your order. We need your bank account number, not your EFTPOS card number. Don’t worry if your account has fewer numbers than the spaces provided – this is different for each bank.
How can I pay for my order?
By Direct Debit, BPay or Credit Card. Credit Cards will be debited on the 15th of every month.
Can I stop a Direct Debit payment?
Yes, if you call us by midday the working day before your payment is due we can stop a payment (i.e. before Friday midday for a Monday payment).
What is a Direct Debit Authority?
A Direct Debit Authority allows a payment to be automatically deducted from your bank account. By filling out the Direct Debit Request form in this catalogue, you are authorising Chrisco to debit your payments from your chosen account.
At midnight on the day you have chosen (usually your pay day), our bank debits your account electronically. It’s easy. Just fill in the form and then... relax.
What happens if I miss a payment?
We’ll automatically recalculate and slightly increase your future payments so that your order is fully paid by the FINAL PAYMENT DATE.
Will I be charged if I miss a payment?
Your bank, Credit Union or Building Society may charge you a fee. Chrisco will charge you a small dishonour fee of $3.50 to cover charges we incur.
What happens if I can’t keep up my payments?
We understand that circumstances change and if you are not able to keep paying, please call one of our friendly Customer Service team to discuss your options on 1800 830 830.
What happens to my payments on Public Holidays?
Your Direct Debit payment will come out the working day prior. Please note that Chrisco is located in Sydney, therefore we observe all NSW public holidays. If you wish to skip a payment on a public holiday, or on the day after, you will need to let us know before midday on the working day prior.
For Full Terms and Conditions of HeadStart Plan (HSP) please see HeadStart Plan Section 5 of our General Terms and Conditions see General Terms and Conditions.
Final payment for all Chrisco catalogue orders is the last week of October. Therefore, your payments depend on when you place your order and how often you make them.
All products display a total price. Once you add items to your shopping cart you can click on the payment calculator to estimate your payments. This calculation takes into consideration the remaining time available to make payments before the catalogue closes.
3. CANCELLATION POLICY
3.1 HeadStart Cancellation - HeadStart Plans can be cancelled at any time, without a cancellation fee, unless and until you convert your HeadStart Plan into an order or confirm an order placed on your behalf by Chrisco, after which 3.2 to 3.4 will apply.
3.2 Order Cancellation - You may cancel your order at any time prior to the delivery of your goods. If you cancel your order within 21 days of the date of your original order confirmation (Cooling Off Period), there will be no cancellation fee.
3.3 After the Cooling Off Period, Chrisco will charge you a cancellation fee as follows (except in respect of Personalised Items (see clause 3.4 below)):
• prior to 1 August: 20% of monies paid at the cancellation date (up to a maximum cancellation fee of $200)
• after 1 August: 50% of monies paid at the cancellation date (up to a maximum cancellation fee of $500)
3.4 Personalised items – Depending on the value of your order, a cancellation fee may be incurred on personalised items if manufacturing has commenced and the order is cancelled after the Cooling Off Period.
Click here for answers to some frequently asked questions.