Terms and Conditions

1. Products, Substitutions and Pricing

While we make every effort to supply you with your chosen products, sometimes stock and suppliers may change.

1.1 Substitutions of goods - Hampers Chrisco has the right to make substitutions of any goods for similar products of equal or greater value. If Chrisco substitutes more than 20% of the value of goods in the hamper in this way, Chrisco will notify you. You will then have the right to cancel the agreement and obtain a full refund of the payments you have already made. Our Cancellation Policy (section 3) will not apply.

1.2 Substitutions of goods - Merchandise Where a product you have ordered has been discontinued or is no longer available to purchase from our suppliers, Chrisco has the right to make substitutions with a similar product(s) of equal or greater value. If this were to happen, Chrisco will notify you. You will then have the right to cancel the agreement and obtain a full refund of the payments you have already made. Our Cancellation Policy (section 3) will not apply.

Where Chrisco is unable to supply the original product or an agreed upon substitution, Chrisco may cancel the Agreement and provide you with a full refund of the payments you have already made. Our Cancellation Policy (section 3) will not apply.

1.3 Pricing All weekly pricing is rounded up to the nearest 5 cents, excluding Gift Cards. However, you will only ever pay the total of your order. All prices are inclusive of GST, tax and/or duty where applicable.

1.4 Changes in GST, Duty or Fuel Should there be any alteration in rates of GST, tax or duty, or any unforeseen product or fuel price increases, Chrisco reserves the right to adjust hamper contents accordingly to cover the costs of the increase. We will cap any decrease in your hamper contents to 20% of the total hamper value. If this were to happen Chrisco will notify you. You will then have the right to cancel the agreement and obtain a full refund of the payments you have already made. Our Cancellation policy (section 3) will not apply.

2. Payments

Your order requires you to make regular weekly, fortnightly or monthly payments (chosen by you).

2.1 How can I pay? By Direct Debit, BPay, Cheque or Credit Card.

2.2 What is a Direct Debit Request? A Direct Debit Request authorises a payment to be automatically deducted from your bank account. By filling out the Direct Debit Request form in this catalogue, on our website, or over the phone, you are authorising Chrisco to debit your payments from your chosen account.

2.3 Can I stop a Direct Debit payment? Yes, if you call us by midday the working day before your payment is due (before midday Friday for a Monday payment).

2.4 What happens if I can’t keep up my payments? Contact us to discuss your options. See Cancellation Policy (section 3).

2.5 Payments on Public Holidays? Payments come out the working day prior to the public holiday. Chrisco follows NSW public holidays. If you want to skip that payment, notify us by midday on the working day before.

2.6 Skipped or Missed Payments?

- (a) Missed payments will be spread over remaining payments to ensure your order is fully paid by the Final Payment Date.
- (b) We reserve the right to reduce or cancel your order if payments fall too far behind. Cancellation Policy (section 3) will apply.

2.7 Will I be charged if a payment dishonours? Your bank may charge a fee. Chrisco will charge a $4.00 administration fee.

3. Cancellation Policy

3.1 HeadStart Cancellation HeadStart Plans can be cancelled at any time, without a cancellation fee, unless and until you convert your HeadStart Plan into an order or confirm an order placed on your behalf by Chrisco, after which 3.2 to 3.3 will apply.

3.2 Order Cancellation You may cancel your order at any time prior to the delivery of your goods. If you cancel your order within 21 days of the date of your original order confirmation (Cooling Off Period), there will be no cancellation fee.

3.3 After the Cooling Off Period

Chrisco will charge you a cancellation fee as follows:

Prior to 1 August: 20% of monies paid at the cancellation date (up to a maximum cancellation fee of $200)
After 1 August: 50% of monies paid at the cancellation date (up to a maximum cancellation fee of $500)

Mastercard® Orders:

Cancellation fee of $20 per card (maximum 6 cards per quarter, and up to a maximum cancellation fee of $120)

4. Refund Policy

4.1 HeadStart Plan payments - Payments are fully refundable, unless and until you convert your payments into an order or confirm an order that has been placed on your behalf, after which clauses 3.2 to 3.3 will apply. If you do not confirm an order placed by Chrisco on your behalf, payments will continue to be fully refundable (even after delivery) upon the return of the goods to Chrisco.

4.2 For security reasons - Refunds can only be applied to the account from which the funds were received:

Direct Debits → refunded to the original bank account
Credit Cards → refunded to the original card
BPay or Cheques → refunded by direct credit to your verified bank account

5. HeadStart Plan

5.1 What is a HeadStart Plan? A HeadStart Plan allows you to make payments towards next year’s order, while giving you time to decide which products you want to choose.

5.2 How do I start a HeadStart Plan?

Contact Chrisco’s Customer Service Team
Create your own at Chrisco HeadStart Plan
Opt-in via an order form in the catalogue or online

5.3 Payments under a HeadStart Plan - Payments will be either the amount you agree or calculated from your previous year’s order divided by your chosen payment frequency.

5.4 Refundable Payments - Payments are fully refundable unless converted into an order.

5.5 Converting your Plan into an order - You can convert your HeadStart Plan into an order by placing an order via catalogue, online, email, or phone. Once converted, the Cancellation Policy (section 3) applies.

5.6 If you don’t convert - If you haven’t converted by 1 March, Chrisco may place an order on your behalf. You’ll be notified and asked to confirm. If you don’t confirm, payments remain refundable (even after delivery) upon return of goods.

5.7 Opting out - You can opt-out at any time by contacting Customer Service. Refunds will be issued in line with the Refund Policy.

5.8 Cancelling your HeadStart Plan - If you cancel, all payments made will be refunded, subject to sections 3 & 4.

5.9 Free Gift - Chrisco will give a free gift to any customer whose HeadStart Plan is converted into a fully paid order (limit one per year).

6. Contacting You

6.1 Contact Details

Please update us if your details change. We may deduct costs (max $40 per year) if we need to locate you due to outdated details.

6.2 Inactive Accounts

Balances under $40 older than 6 months may not be refunded unless you contact us within 2 years.

6.3 Promotional Consent

You may opt-out of promotional material at any time. You’ll still receive communications relating to active orders or payments.

7. Delivery, Processing, Packing and Administration

7.1 Signature Required Delivery Fee - Hampers with this icon incur a $12.50 fee.

7.2 Heavy Fee - Hampers with a Heavy Icon incur a $57.50 fee.

7.3 Super Heavy Fee - Hampers with a Super Heavy Icon incur a $287.50 fee.

7.4 Gift Card Fees

Processing & Handling Fee: $5.75 per card
Delivery Fee: $12.50 per delivery address
Signature Required delivery
Delivery by first week of December
Not redeemable for cash; lost/stolen cards cannot be replaced

7.5 Delivery - Deliveries are made from November to mid-December unless otherwise stated.

7.6 Onforwarding Freight Charges - Remote deliveries may incur extra fees. See Delivery Policy.

7.7 Change of Address - Update Chrisco immediately. Post Final Payment Date changes may incur an admin fee.

7.8 Depot Collections - Pickups must be collected on the date specified. Perishables uncollected after 3 days may be donated.

7.9 Non-perishables - Held for 20 business days. Uncollected orders after this time are considered abandoned.

7.10 Rural Delivery - Some rural areas require pickup from a local point. See Rural Delivery Policy.

7.11 Disclaimer - Chrisco is not liable for delays caused by circumstances beyond our control.

8. Alcohol and Liquor

Customers ordering alcohol must be over 18. Proof of ID will be required. Licence No. 724005030.

9. Returns

Due to the perishable nature of goods, Chrisco cannot accept returns except as required under the Australian Consumer Law. Damaged goods will be replaced or refunded in line with consumer law.

10. Warranties and Liabilities

Nothing in these Terms excludes your rights under the Australian Consumer Law. You are responsible for safe handling, storage, and preparation of goods once delivered.

11. Safety and Council Regulations

11.1 Motorised Products - Assembly should be completed by a professional. Helmets must be worn. Items are for off-road use only.

11.2 Outdoor Equipment, Swimming Pools and Spas - Check with your local council for applicable safety and water use regulations.

12. Catalogue

12.1 Errors & Omissions - Chrisco is not responsible for inadvertent errors. Images are for illustrative purposes only. Your statutory rights under Australian Consumer Law remain.

13. Privacy Policy

For a detailed copy, see Privacy Policy.

14. Online Terms and Conditions

View these Terms and Conditions online: Chrisco Terms and Conditions.